Chicago Shops at Northbridge Hotels

"Bathroom need to be more clean "

"I would never recommend this hotel! The web site is misleading to make people think the hotel is high end and has great rooms. Most of the hotel is a hostel. Our room smelled terrible and the sheets were dirty so we did not stay. We also felt uncomfortable with the people standing outside in front of the hotel."

"loved my stay!"

"Excellent!!!! Staff so nice. Restaurant good. "

"There were blood stains on the carpet"

"Amazing hotel the best location clean and ataff was polite "

"Billy in the front desk was kind and very helpful for my questions and needs "

"Was a great room for the night. Close to my concert venue and very clean. Staff were all polite and helpful"

"Screams BAIT AND SWITCH to me. Checking-in mid afternoon, my three non-refundable rooms that I booked through Hotels.com were unavailable (understandable at a busy downtown hotel on a Friday). We checked bags at front desk and were assured we could check-in after our concert. First red flag, guests in line behind me were able to successfully check-in. Frustrating, but I thought maybe it was because I had multiple rooms. Returned at 11:30pm and the staff brings up my reservation and tells me that they have NO ROOMS AVAILABLE, but they will move our reservations to their sister property of Hilton Garden Inn nearby. I won't bother commenting on the series of unbelievable issues that followed at the other hotel, but it was 2am before I was in a room. Staff at Embassy Suites were very apologetic, but no one ever offered a single explanation as to how this could have happened. I've never had issues using third party booking sites, but this experience definitely will make me second guess using Hotels.com again."