South Padre Island Hotel with Pool

"Hot tub was too hot"

"When I reserved for this room I expected to get the room I reserved. Instead when I entered the room that was assigned to me was not with partial ocean view. I went to let the staff know and they were giving me a hard time to change my room for what I had paid. Once they finally gave me the room I expected, I entered the room but the AC was not working so, again I had to go notify the staff ( it was fixed). After retyrning to my room from my day out the key to the room was not working to open the door, I again had to go to the front desk to get another key. I had to contact room service because the showere curtain was removed and not replaced. The bed I had was stained as well as pillow case. I expected better as this hotel is supposed to be "a 5 star hotel". I will not reserve there again."

"Yes it was equipped "

"We had a great stay! Excellent service at the pool and restaurant. I recommend!"

"The staff was amazingly helpful; best customer service we’ve had in a long time. The hotel is old but it was clean and the location is perfect. Only complaint would be the A/C unit didn’t function well. But for sure we’ll be coming back."

"Great staff."

"We were on the second floor and the elevator was broke down. There was no indication prior to booking that it was under construction. I brought four smaller children who I had to do multiple trips up and down the stairs with and carry heavy luggage. There were big rips in the comforter. The floor in the room turned my white socks black. There were six of us in a room and they only had one towel and one wash cloth. The hallway floor and stairs look like it hasn’t been vacuumed in months. There was food on the couch and chair in our room. Housekeeping came in once out of the 3 nights and took the towels we went and got from the front desk and our wash cloth and only left one towel again. Staff were nice and respectful and the breakfast was well stocked. Hotel is in a pretty decent location."

"There was NO hot water. It wasn’t even warm. I couldn't call the front desk because the phone wasn’t working. Ac worked well, and staff was pleasant. We left early because of the water situation, so didn’t have breakfast."

"Clean! Very clean. Only thing is maybe invest in better pillows those are bad!"