Hamilton Spencer Smith Lakefront Park Hotels

"The staff were kind and helpful. "

"Upon entrance to the hotel we immediately noticed how beautiful it was. Very clean, nicely decorated. Staff was lovely to deal with. The location of the hotel is perfect as it is easy to get to from the highway and it’s near the downtown core but overlooking the lake. We were able to take a walk along the waterside just beside the hotel where there is also a beautiful park. In addition, the restaurant located in the hotel was superb! Good food and great prices! We will definitely be back! "

"All was good."

"The team was incredible. There was an issue with our room and they were quick to find a solution. They also provided two beverage vouchers to use at Isabelle for the inconvenience. Every detail in the rooms was appreciated - including the comfortable bed, pillows, sheets and duvet."

"Beautiful, clean space, comfy bed, great kitchen and bathroom. Would definitely recommend and stay again. Thanks so much!"

"The amenities were great. Fabulous location. The host was very quick to respond to questions. "

"Very welcoming & accommodating. Everything was top notch, clean & welcoming. The host even accommodated us for two more nights. We definitely will be coming back and highly recommend it. "

"The property itself is in a great location and was very clean upon arrival. Unfortunately, the overall experience was significantly impacted by operational and service failures.For a four-day stay, only two towels were provided, which is not reasonable. The main bathroom toilet was also not functioning correctly and required attention.More concerning was the conduct of the property management team. Our booking was canceled mid-stay, which caused immediate confusion and stress. Following the cancellation, the heat was shut off, making the unit uncomfortable and further disrupting our vacation. Communication from the management team during this time was rude, dismissive, and unhelpful, with little effort made to resolve the situation or support us as guests.While the physical property and location are strong positives, the service failures and unprofessional behavior of the property management team completely overshadowed those benefits. Until guest support and basic hospitality standards improve, I would be very cautious about booking this rental."

"We already talked to the support about our issues and only partial issue was addressed. "