Philadelphia Theatre Exile Hotels

"Lo at"

"I love the location of the hotel in Old City. It’s near everything. The Arden theatre is around the corner, there are shops, cafes, shopping and stuff to see and do. The room was clean, lots of pillows, towels and coffee. Breakfast was ok. The area is great to walk around!"

"Great place to stay. I would definitely stay here again "

"Beautiful hotel, great amenities, wonderful kind staff. Nice restaurant, bar, pool, and spa. I booked the premier suite which was stunning but thought it was odd that spending a lot for the room and the WiFi was not included, the mini bar and snacks in the room were not apart of the room cost, I rather those items not be in the room, you only get a courtesy 2 bottles of water. Most hotels have complementary items NOPE not here not even a tea bag or coffee in the room was free. There was a QR code to buy the items in the room, the kicker no mini fridge or microwave. Beautiful place, it will nickel and dime you, you have to pay for everything here so be prepared to spend. "

"Didn’t stay - saw general lack cleanliness in hallways and the room opposite turning area of a car park…. Absolutely zero privacy - immediately left"

"We have stayed at the Palomar in the past and were disappointed that they no longer provide robes and there is no longer a coffee maker in the room. No one wants to leave their room to get morning coffee.."

"Clean and modern. Very nice stay."

"Everything is great!"

"I was able to check in early. The first room I was assigned was filthy and run down. Dust everywhere, excrement stains all over the side and back of toilet, rust and mildew in the tub, paint falling off the ceiling, stains on the sheets and walls, and hair everywhere. I went downstairs and noted the issue and was given another room. The new room was one 1.5 steps above the other on the cleanliness scale. Luckily i brought gloves, lysol wipes, and trash bags (they dont give you trash bags). I spent about 30mins making the room livable between inspecting the sheets to make sure they werent dirty (clean sheets this time and mattress covers) and cleaning the surface areas and bathroom. The beds are firm and pillows are lousy. I had to pile all 4 pillows together just to get any kind of next support. They gave me a credit for “The Art Bar” which we used for breakfast. The staff at the bar seemed like they were exhausted and ready to end the work day (it was 10am). We ordered breakfast sandwiches when we received them, they were burnt to a crisp with no flavor. There are 4 elevators but each morning it took about 10mins to get to the lobby bc they barely worked. Front desk staff was nice but overall, this hotel sucked. I will never ever stay at another Sonesta. Shut this raggedy place down and start over…"