Apartments in Trousdale County

"Friendly staff, clean and comfortable room, breakfast items were good, great location that was close to shopping, easy access to highway."

"The staff was amazing treated us like family. "

"Wonderful breakfast, friendly staff. Clean spacious rooms."

"Overall a good stay. Bed was very comfortable and staff was friendly and helpful. Great breakfast options. Only complaint was hair was in the bathroom on the floor and sink. Would stay again. "

"Very nice "

"Clean room! Much bigger than expected. Very friendly staff even when the electric went out in the area for a bit. They kept in communication with us as well while we were there visiting. Tho the pool wasn’t “in season” the area around it wasn’t up to par with the rest of the property and the weather was nice so we would have sat outside had it been cleaned up and tables and chairs in place, but overall we would come again."

"My first room was still dirty but the man at the counter was able to get us a different room and an upgraded breakfast and he apologized for the inconvenience. After that stay was great. The next day there was an older lady at the counter and she didn’t have the best attitude. We couldn’t get the upgraded breakfast and the lady at the register couldn’t care less and didn’t look up from her work and just pointed while looking down. Horrible attitude and customer service. Besides her everything was great. "

"When we arrived, we had a room that was supposed to have a sleeper sofa for a liver transplant patient at Vanderbilt Hospital. When we got there, there was no mattress in the sofa. We were offered a rollaway bed that is a twin size. In the early morning hours of 3:00, the person sleeping on the rollaway was getting bitten by bed bugs. When we brought this to their attention, the hotel would not give us a refund other than a little over $20. We did not even get to sleep in the place that we paid for. Through Hotels.com, the hotel said they refused to give us our money back because of policy. This is not over. I do not put up with companies that bully their customers and don't take care of them. I will not accept any motel that has bed bugs and then does not take care of the customers. We had to get up as of 3:00 A.M. in the morning and get all of our stuff together. Do not stay here. You will not be taken care of if there is a problem. This reservation was put through Hotels.com. They didn't do any better for us than what the hotel did. I've always thought of Holiday Inn as a respectable property. We have been using Hotels.com for the last year multiple times to take a friend to Vanderbilt Hospital in Nashville for a liver transplant. Not anymore. She is the one that got attacked by the bed bugs. This is the kind of service you can expect if you have a problem through Hotels.com and the Holiday Inn Express in Mount Juliet."

"overall this stay was great! I have such an issue with hotel bathrooms and the lack of attention they receive. room was great, clean and nice, but in the bathroom you can see paint peeling up around the shower, seal around the door was brown and the caulk in the shower was turning black. It seems like every hotel we have stayed in lately the bathrooms are the worst. "