Our stay here was wonderful. The food was so good. The service was amazing, especially Paula and Isabel. They answered our many questions, took care to make sure we had food when we were out early in the morning and gave us great reccomendations. This place is so beautiful.I would highly recommend it
Ashley
2024 年 12 月入住 4 晚
10/10 超赞
Jim
与配偶出行
2024 年 11 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Staff were exceptional
Jim
2024 年 11 月入住 14 晚
10/10 超赞
rob
2024 年 10 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay on the ocean
This place is so nice. The rooms were perfect, with tropical feel, the food was great and the staff were always there to assist with a smile.
rob
2024 年 10 月入住 8 晚
2/10 糟糕
Dawa Dolma
2024 年 10 月 20 日
满意:员工和服务
不满意:住宿条件和设施
Dawa Dolma
2024 年 10 月入住 2 晚
10/10 超赞
Asma
2024 年 10 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
I didn't get a welcome drink and the shampoo and conditioner were not the greatest quality.
However, the hotel grounds were absolutely beautiful. The room was lovely and very clean. The staff were very welcoming and eager to assist.
Asma
2024 年 10 月入住 1 晚
10/10 超赞
Richard
与家人出行
2024 年 9 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing boutique property, lovely beach location. Restaurant onsite has great food. All the staff from the bellboys,valets, waiters were incredible, super friendly and helpful and would remember all our names. Isabel on the front desk was great with us and made us feel at home.
Richard
2024 年 9 月入住 3 晚
10/10 超赞
Seema
与家人出行
2024 年 8 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing property and wonderful service from all the staff definitely recommend this property!
Seema
2024 年 8 月入住 4 晚
10/10 超赞
kit
2024 年 8 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
kit
2024 年 8 月入住 4 晚
10/10 超赞
BRYNN
2024 年 6 月 30 日
满意:清洁度
BRYNN
2024 年 6 月入住 3 晚
10/10 超赞
James
2024 年 6 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
James
2024 年 5 月入住 5 晚
10/10 超赞
Elissa
2024 年 3 月 16 日
Elissa
2024 年 3 月入住 4 晚
10/10 超赞
Francisco Antonio
2024 年 2 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lo mejor!
Es la mejor experiencia que he tenido en un viaje!!
Francisco Antonio
2024 年 2 月入住 3 晚
10/10 超赞
Meredith
2024 年 1 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay at Encantada Tulum was more than excellent. The room was clean and comfortable, the soaps/shampoo smelled amazing! And the food/beach amenities were perfect. Would highly recommend, especially if someone is looking for a peaceful vacation.
Meredith
2024 年 1 月入住 3 晚
10/10 超赞
Dayne
与配偶出行
2023 年 11 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The service at Encantada was excellent. We had an amazing time and I would definately recommend this hotel. Food was great, very easy to walk to get dining options.
Transportation was a bit pricey and drinks.
But excellent service
Dayne
2023 年 11 月入住 5 晚
10/10 超赞
madalina
与配偶出行
2023 年 10 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
O
madalina
2023 年 10 月入住 6 晚
10/10 超赞
Julian
团体旅客
2023 年 10 月 18 日
满意:清洁度、服务设施、住宿条件和设施
Amazing property and staff
Julian
2023 年 10 月入住 2 晚
8/10 还可以
Gharzai
与配偶出行
2023 年 9 月 28 日
满意:清洁度、员工和服务、服务设施
Nice and Quiet
Gharzai
2023 年 8 月入住 1 晚
10/10 超赞
Amy
与配偶出行
2023 年 9 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
From check in, to the friendly and helpful staff & concierges that always go above and beyond. I can’t recommend this beautiful property enough! It’s an 8 room property and private beach. The rooms have their own hammock outside (which I stayed in for hours), and the decor is serene and conducive to an amazing experience. I can’t wait to return and bring all my girl friends!
Amy
2023 年 8 月入住 2 晚
10/10 超赞
Muricio
2023 年 8 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Um lugar que você fica com pé na área.
Muricio
2023 年 8 月入住 3 晚
10/10 超赞
Daniel
与配偶出行
2023 年 7 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exceptional staff and grounds. Perfect for couples to spend quality time.
Daniel
2023 年 7 月入住 4 晚
10/10 超赞
Marc
与配偶出行
2023 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is beautiful and the staff are fantastic- attentive and well-informed. Brilliant stay.
Marc
2023 年 7 月入住 3 晚
10/10 超赞
Deidra
带宠物出行, 与配偶出行, 团体旅客
2023 年 7 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
Everything about this property is fantastic. You could not ask for anything more.
The staff is unbelievable. They make your dreams come true.
Deidra
2023 年 7 月入住 5 晚
10/10 超赞
Linda
与家人出行
2023 年 7 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
The service is impeccable, the property is located in a private area on the beach, and the rooms are beautifully designed to give you a tropical paradise experience. The staff and concierge will go above and beyond to accommodate your wants and needs and will address any issues immediately. The breakfast, lunch, and dinner menu is delicious and made with healthy and fresh ingredients.
There are only 8 rooms, so the hotel is very private and intimate. Perfect for couples, if you’re traveling alone, or with one other person. The staff makes an effort to get to know every guest by name and even remember your preferences and trip itinerary. I will definitely come back to stay here or at the other properties under the same management if I’m in Tulum.