West End Historic Hotel

"Central location, very clean "

"The front desk person was not very helpful with error on the booking night she didn’t even bother to check what can she do except said she can book another room and I will loose my money which was very unprofessional for a front desk person "

"Good location"

"Appreciated the cleanliness of the room as well as the free laundry facilities. "

"Even during the last days of construction, the hotel was comfortable, like a classic hotel should be. Staff was personable and very attentive. My family was in Ottawa for a memorial, and we were all booked onto the same floor, and each room had a personal note of condolence, chocolates and fresh flowers. We were all very moved and very impressed by this thoughtfulness. Bartenders, waiters, bellhops and front desk staff really paid us attention, and made us feel very welcome. The remodeling is turning out very nice, too!"

"They were unable to transfer me to a Hampton next to the airport. Can't see the reason since they're all owned by the same company."

"From the first moment if check-in through afternoon welcome cocktsils, a late sitting for supper at Heron and the outstanding breakfast at Muse, every staff member to a person understood the value of going beyond simply doing one's job proficiently to mastery of the holistic arts of hospitality. We could not have been made to feel more welcome or comfortable. A perfect weekend getaway after a difficult Winter. We are already looking forward to our next visit in june."

"Parking was safe and easy - although check-in attendant forgot to give me a parking pass so a bit of a kerfuffle. Hot tub jets weren’t working but otherwise a fantastic stay. Everyone was very friendly and helpful:"