「What I liked about my stay was housekeeping cleaned your rooms well and the hotel app helped with assistance with requesting maintenance, housekeeping, mini bar requests. I had to keep following up with the front desk in person or by phone to ensure requests were completed. For example, the room numbers were loose on the wall and were in wrong order so I was confused when I returned to my room. A few days went by before this was fixed. I had to go to the front desk the next day and showed them a...
「The rooms are beautiful! I’m in the O’Club. Tons of activities to do. However, the customer service is terrible. The internet has been out 3 of the 4 days I’ve been here, there are rolling blackouts so I wake up hot and sweating in the middle of the night. Everytime I order food at a restaurant, they’re always out of something. I’ve been trying to speak to a manager for the last 3 days and no one is responding. We’re here for a wedding, and they even messed that up. The sound was terrible and...