Stoke-on-Trent World of Wedgwood Hotels

"The accommodation stayed in was not as advertised, we hoped it would have been a place that was suitable for a night, but it just created worry and discomfort the entire time staying there. The first room we were presented with was not at all as expected, the walls were stained with marks and water stains. The bathroom was dirty and unacceptable. The bed covers and curtains were stained and window sill covered in mould. Having asthma I was not comfortable staying in this room. I rang to reception and requested another room and told them it wasn’t at all how it was advertised, which the receptionist didn’t understand why. They provided us with a second room which was larger and slightly better than the first but still not good enough. Stained walls, mouldy curtains and window cills. However due to being exhausted from travels, we decided to just try and sleep for the long day ahead the next day. Both myself and partner were unable to get any sleep as the bed was terribly uncomfortable, we could feel the spring badly through the mattress. I have attached some images for you to see for yourself. This is completely unacceptable even with it being a cheap stay. The images need reviewing and updated on your site as the public should know what their money is buying them. We complained to hotels.com and they were very unhelpful. The hotel told them it was all fine so wouldn’t help us. Not impressed. Do not say here or book through hotels.com. Not even worth it for a night."

" beautiful grounds, the staff were very friendly and helpful wish i could of stayed longer to walkvthe grounds, the food in the restaurant was exceptional "

"Room was basic, shower water pressure very low, lighting in room not great, Breakfast - staff were doing a great job but were rushed off there feet, very busy and could not cope with demand on some food items like croissants, fruit, hash browns, sausages etc.. Also guest seemed to taking food and not eating it - wasting, and some did not care about leaving the place tidy - absolutely clueless people "

"Stay was very good staff was amazing I would definitely stay again an recommend it to everyone "

"Breakfast was of a good standard with plenty of choices. Food could run out and delays were experienced whilst waiting for it to be resupplied. They could have been more proactive in that area. "

"Very basic, in urgent need of renovation, room above was playing loud music till past midnight, no staff to be found in the evening or at checkout, had to leave keys on desk."

"Clean tidy house, good location for us, massive TV, host always quick to answer questions"

"This property was well maintained. Alice was very helpful with checking in and also replied promptly for any questions. Will definitely stay here again when I am in the Stoke-on-Trent area."