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"Such a wonderful experience at this hotel. All the staff were lovely and so kind. Room was amazing and so well kept. Highly recommend!!"

"The hotel itself is beautiful. We were just disappointed with the a couple things. The swimming pool was limited, for example; my daughter is 19 years old and she could not use the pool past 7:00 pm!! A big reason we booked was for the pool. Extra fee to use the pool. No tattoos (this was expected). Gym closes at 9:00 pm. Make sure you get the high floor rooms, it’s the only thing that made up for the rest. "

"Great convenient location, staff was exceptional. We arrived back in Yokohama early (from the cruise) and the hotel let us store our luggage until we checked in later, so we were able to walk around w/out our large suitcases!! "

"Very aesthetic and clean with many activities/amenities offered on the premises. Great view of the wharf! I will note that the restaurant/bar on the 5F closes at 8PM which was a bit of a bummer since that’s pretty early. Furthermore, I think that all of the restaurants could expand on their menus. Not much to do in the area and the walk to the nearest station is 15 minutes. "

"Staying at this hotel felt like stepping into a beautifully preserved piece of Yokohama’s history, wrapped in modern comfort and impeccable service. From the moment we walked through the doors, we were greeted with warmth, grace, and a level of hospitality that made the entire experience feel effortlessly luxurious, especially after 18 hours of traveling!! Our room blended classic elegance with thoughtful amenities, offering a serene view that made it easy to unwind after a day of exploring. The bedding was plush, the space spotless, and the little touches made it feel like a true sanctuary. The staff were exceptional. Every interaction felt genuine and attentive, whether they were offering local insights, assisting with transportation, or simply greeting us with a smile that made us feel instantly at home. Their professionalism and kindness elevated the stay in a way that only a hotel with such a storied legacy can deliver."

"Big hotel. Clean room and staff are nice "

"Love, love, love everything about this hotel. Professional staff, comfortable and spacious room, excellent breakfast with so many options. Had a wonderful time. Highly recommend!"

"Very good place!"

"Very professional, very polite and very friendly."