East Coast Kid friendly Holidays

Check in was rough After 14 hour flight Young man at front desk said…. I have a queen bed on 3rd floor for you. I just need to

Lots of mixed feelings about this stay. The beach is beautiful and the pools were well maintained. Sofia at the main lobby bar was an absolute angel and kept us stocked in iced coffee all week. However, from the time we checked in things were not explained well to us, we were not provided towel cards initially and we had to figure by trial and error which restaurants we were allowed to eat in. We were offered a complimentary upgrade for the last two nights of our stay which on the surface was a windfall however we were then responsible for carrying our luggage across the entirety of the resort to the new room and had to walk this route multiple times when our new wristbands didn't work. We were told when the room was switched that everything would be taken care of for us and that we would have a swim out room on the first floor but ultimately ended up in a corner room on the third floor. On the morning our rooms were to be switched we were then told the room wasn't ready after they had checked us out of her old room so we didn't have a room for half a day. When we got to the new room it was not stocked, didn't have any water in the fridge or bathrobes. While the staff were generally pleasant it does seem as though communication is lacking across the board to the point where it adversely affected our stay. Food was average to below average at best, the steak from the steakhouse was salted beyond belief and we ended up living much of the time off of fresh fruit and omelettes.

Overall we had a good experience. We had to change rooms because it looks like linens weren’t changed. They have free breakfast that other hotels may charge you. Day time front desk was nice but bar employees weren’t friendly. They advertise that they have to and from airport shuttles but they don’t but they have shuttle to Los Corales beach that leaves at 10:00 AM and returns at 4:00 PM

Wonderful place & people. The buffet needs more help. They can’t keep up with serving everyone and refilling food.

Clean rooms, staff very friendly and helpful, plenty of bar options. I wish there was more dinning opportunities to make reservations.

Clean rooms, staff very friendly and helpful, plenty of bar options. I wish there was more dinning opportunities to make reservations.

The room was so clean, the staff was AMAZING

Check in was rough After 14 hour flight Young man at front desk said…. I have a queen bed on 3rd floor for you. I just need to

Lots of mixed feelings about this stay. The beach is beautiful and the pools were well maintained. Sofia at the main lobby bar was an absolute angel and kept us stocked in iced coffee all week. However, from the time we checked in things were not explained well to us, we were not provided towel cards initially and we had to figure by trial and error which restaurants we were allowed to eat in. We were offered a complimentary upgrade for the last two nights of our stay which on the surface was a windfall however we were then responsible for carrying our luggage across the entirety of the resort to the new room and had to walk this route multiple times when our new wristbands didn't work. We were told when the room was switched that everything would be taken care of for us and that we would have a swim out room on the first floor but ultimately ended up in a corner room on the third floor. On the morning our rooms were to be switched we were then told the room wasn't ready after they had checked us out of her old room so we didn't have a room for half a day. When we got to the new room it was not stocked, didn't have any water in the fridge or bathrobes. While the staff were generally pleasant it does seem as though communication is lacking across the board to the point where it adversely affected our stay. Food was average to below average at best, the steak from the steakhouse was salted beyond belief and we ended up living much of the time off of fresh fruit and omelettes.

Overall we had a good experience. We had to change rooms because it looks like linens weren’t changed. They have free breakfast that other hotels may charge you. Day time front desk was nice but bar employees weren’t friendly. They advertise that they have to and from airport shuttles but they don’t but they have shuttle to Los Corales beach that leaves at 10:00 AM and returns at 4:00 PM