「Details of reservation (pet, bed type) were not conveyed to hotel, and we were not put in the type of room I paid for. Check-in attendant explained and showed me reservation details sent by Expedia, but we had already “used” the other room. Manager offered to move us but they wouldn’t have been able to re-let the room we were in first without cleaning, and I didn’t want to stick them with the extra cost when it was Expedia’s mistake. They said this happens all the time. I’ll book directly with...
「Details of reservation (pet, bed type) were not conveyed to hotel, and we were not put in the type of room I paid for. Check-in attendant explained and showed me reservation details sent by Expedia, but we had already “used” the other room. Manager offered to move us but they wouldn’t have been able to re-let the room we were in first without cleaning, and I didn’t want to stick them with the extra cost when it was Expedia’s mistake. They said this happens all the time. I’ll book directly with...
Chris