「The staffs were nice. The room was very small and not so good smelling. Shower space was tiny and not clean. The internet was terrible, even the TV lost the connection. Generally, the equipments were old and you do not expect them to function properly. Location is the only advantage. 」
「ormal complaint regarding serious safety failure during my stay. Dear Hotel RossoVino management, this is a formal complaint about an unacceptable incident during my stay. I returned to the hotel with my two daughters, aged 11 and 16, to find the entrance locked. We called repeatedly with no answer. No emergency contact number, no night staff, and no alternative access. As a result, two minor children and I were left outside all night. This is a serious failure of your duty of care. I request a...
「Just stayed one night in Milan and was heading to the Alps. I had an issue with my phone and the front desk guided me to a nearby tech so that was very helpful」