North Austin 3 Stars Hotels

"Thought breakfast was complimentary but it had a charge. "

"Everything about this hotel started out great. The breakfast is amazing and is served until 11 on the weekends. The bar/restaurant that they also offer in the main lobby has great food and great drinks with all fair prices. The room was awesome and the big window at the end of our king sized bed that looked over Austin was really cool. Being right at the Domain was of course a huge plus because the shopping options were readily nearby ans avaliable. But. On the morning of our checkout date, we accidentally overslept. Therefore I called to the front desk and apologized and explained to them that we had already pre-paid on Hotels.com for a new reservation but that I understood that we would be needing to change rooms bc I had paid for us to have a bigger king suite. Which was all fine and okay at first. They even grabted us an extra 30 minutes to get our things together to switch rooms. But once we had about 5 minutes left and were literally moments from walking out of the door with our belongings, the room phone started ringing and my boyfriend answered it and it was a manager from the front desk letting us know that not only could we not switch to a different room, but we had to immediately leave the property because they found our inability to have ourselves ready to chang rooms on time as "suspicious activity". That was absolutely insulting. I started crying from how embarrassing it was to have to take that walk of shame to the parking garage. We did nothing wrong at all..."

"All was good"

"It was comfy. Although the garage still charged me $40 a night even though I scanned the guest QR code which is annoying bc all the other garages at the domain are free parking. I did hear babies crying but I was also next to the elevator. I’d definitely stay again. "

"Nice breakfast. "

"all good"

"Just normal wear and tear was noticed."

"My hotel stay was great. The hotel was like new, and the room was immaculate. The staff was awesome."

"Staff is very rude. Unwilling to help with anything. Annoyed that I asked for more towels. Stayed there 4 days. Last 2 days there was no water. Couldn't shower or brush our teeth. Asked to speak to a manager, they said she doesn't work in the office. Gave me a phone number. Called multiple times, left multiple messages. She never returned my call. We deserve a refund for the last 2 days, and they know it. But won't return our phone calls. Horrible customer service."