Northeast Side 3 Stars Hotels

"Room was nice. Staff was very friendly. "

"Staff was very polite, but the cleaning staff may be a bit understaffed. We had 2 rooms for 3 nights and never really had proper housekeeping. I had to ask for towels and toilet paper several times because we were never left any. Our trash was picked up once during our 3 night stay. The beds were not neatly made, and the sheets were never changed. The elevators were very slow, and we did actually get stuck in one of them. They had to reset it to make the doors open. It was not a terrible stay, but I might try another venue next time."

"Rooms need updated"

"This my 2nd time staying but this time the bathtub was dirty it was hair all on the pillows in both the beds and the water didn’t get hot it was warm "

"Dirty and sticky… not at all what I was expecting for a Hilton property. "

"Not what it looks like on line. The check in staff is very nice however if you have questions or concerns about anything they are ver dismissive. The spa temperature was so high the one night that an elderly man got burns on his feet from the water. When we reported it to the night staff they said they would report it to the morning maintenance. When we inquired the following day the man at the front desk didn’t know anything about it and rolled his eyes. We had to tell him that it was very serious to get him to even call the maintenance person. The rooms are clean but the bathroom had chipped paint and you could see where there was prior water damage. The shower head doesn’t move so unless you are five six you have to squat to rinse your hair. They only change the linens and towels every 3 days unless you want to pay mor for it. The complimentary breakfast doesn’t have real healthy options. No whole wheat toast only white or white bagels. Oranges no berries or bananas. No healthy cereals. They look healthy if you don’t really care about health. Seeing as how it’s at the medical center I thought it would be more health centered. We had an emergency and had to check out 3 days early and even though it was still before the check out time for the third day they would only refund 2 days because it broke the original booking. It’s also right off the highway so you you hear the highway noise all night. It is a safe location "