Clearing 4 Stars Hotels

"The hotel is very nice overall! We loved the games area in the lobby! Maybe it’s just that they’re extremely short staffed for the size of the place, but when disappointments keep happening you start to feel let down. Expect long lines at the front desk for check in or anything else. We couldn't get a response about getting an extra blanket for the room and they only have an automated system to help you with guest service. We also had to wait a couple hours for our luggage to get to the room after we arrived which was inconvenient. Also, heads up - we weren’t made aware at check in that the pool/hot tub area closes at 9:45 pm and that you need a reservation after 2:30 pm so we weren’t able to use either when we were there. That was a bummer for the kids since that’s why we booked this hotel!"

"Good service clean place "

"This hotel is great! Great location, great staff. "

"I complain the manager there. Today 4/3/2026, I checked out around 8:30 AM and had a seat on the train around 9:40 AM. Before I sat down, I took out of the glasses box and reading material as usual. But as soon as I opened the glasses box, I found nothing there, no glasses. I called the hotel right away to tell the manager there to ask for him for helping to find my reading glasses and told him, I left my reading glasses on the comforter and folded it. He said he would help and called me soon. Until 4 PM, still nobody called me and I called again. After I was hold for 20 minutes, he said he sent 2 people and nothing there and the room was cleaned. I asked him why he did not send someone in the first place after I called. He said he was so busy and he had 300 rooms to take care. He did not care about the customers. "

"too much money for a normal room it said 600 total and i ended up paying 1000 just for 1 room not worth that much money "

"It is in a good location not far from public transit and the magnificent. The coffee in the morning is very good."

"Nice staff "

"Great amount of space for a downtown hotel, however the room was showing its age with stained furniture, frayed couch covers, and cracks in the wall. Location was great and the bar and lobby are always beautiful. Overall we’d probably stay again but may start looking for other options if updates aren’t made."

"The hotel main lobby is so beautiful! The pool was great and warm for the cold weather. Everything is walking distance. "