“Upon entering this hotel, we were overwhelmed by the smell of mildew and cigarettes. After checking in, we went up to our room to find we were not in the correct room. We called down to the front desk and were told that our room had been given away and that was the room that they had for us. At this point, they did not offer to refund us any of the cost for our upgraded room. After arguing back-and-forth, they finally agreed to reduce the rate but did not have our room available as they have……
“Upon entering this hotel, we were overwhelmed by the smell of mildew and cigarettes. After checking in, we went up to our room to find we were not in the correct room. We called down to the front desk and were told that our room had been given away and that was the room that they had for us. At this point, they did not offer to refund us any of the cost for our upgraded room. After arguing back-and-forth, they finally agreed to reduce the rate but did not have our room available as they have……
Kelly