丹佛市中心 4 星级酒店, HK$1,013 起

“Perfect hotel with large and good rooms.”

“Conveniently located in a beautiful historic building. Unfortunately, despite the beautiful appearances, the 4 star experience just fell a little short of what we expected for a 4 star hotel. There were moments of delight such as our bags already being brought up to our room before we checked in later, but other things also fell short. For example, the AC in the room was not working properly so the staff had brought in a fan. On the next day as we were checking out, one of the staff at the……

“Check out process was very frustrating, spent an hour trying to get the bill right and management couldn’t explain charges ”

“Built in 1892, the Brown Palace has seen better days. The bathroom sink had cracks that encompassed the bowl. The ceiling had several patches of paint ready to fall, in addition to stains. One curtain rod was partially snapped off. There were few amenities i.e. shower cap. Staff processed my bill incorrectly. This is a Marriott BonVoy property.”