珍珠河 4 星级酒店, HK$952 起

“Problemas en el hotel ”

“Front desk very friendly and helpful. Rooms clean”

“ok”

“The front desk needs to improve the professionalism.”

“1. When turning the shower to hot water, the water flow became very weak, and in winter we cannot shower with cold water. 2. We stayed for 4 nights, but were only provided with one small bottle of shampoo and conditioner. 3. The hair dryer only blew cold air, with no heat. 4. On November 18, 2025 (Tuesday) at 8:00 p.m., we wanted to use the swimming pool but it was closed. The next day at 8:00 p.m. the pool was open, but the water was extremely murky, so we did not use it. ”

“First time staying definitely recommending to other people ”

“The first room we checked into was spacious and very clean — we were impressed. However, the toilet kept making loud refill noises every few minutes. I reported it, and we waited over 20 minutes while someone tried to fix it, but it wasn’t resolved. It was already almost 11pm, and our kids were tired and still hadn’t showered, so we asked to switch rooms. The second room had more issues — the toilet wouldn’t flush and the bedside lamp didn’t work. I asked to change again, but the front desk……