Xiacheng 5 Stars Hotels

"Accessible to the lakefront, however, quite crowded during the day."

"Beautiful resort in every way however the location and time it takes to get there is not pleasant. Make sure you arrange hotel transport to avoid hassle, extra fees and unpleasant ride. You won't leave the resort, it's not nice outside the resort grounds, AT ALL. Service is incredible, do the tai chi lesson and tea picking! Lots to do within the resort. Food is amazing and breakfast view is like a dream. Best to stay at least 2 nights to make your travel there worth it, took us 1.75 hours to...

"Modern hotel with good breakfast. 10/10 would recommend. "

"Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant. "

"The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended."

"Very nice hotel. Huge huge huge room. Very good buffet dinner and breakfast with nice view on the 22nd floor. Recommend for business trips or just a family weekend getaway. Would stay here again if come back to Hangzhou."

"Superb location, friendly staff, and great facilities "

"This hotel/resort is an amazing place, the room is so clean and with very good layout. The personnels in the hotel are all kind and nice, well trained to deliver good services, and the housekeeper would greetings to you when meeting you in the hallway. Oh, their breakfast is one of the best part of the stay, so many choices and tasted so good we ate so much than cannot eat anything for lunch. last thing to mention, it's walkable distance to Lingyin Temple, 10 mins away for a walk thru a path...

"The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou. "

"We will be back soon"

"房間有煙味"

"Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location."

"Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters."

"Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder. "

"After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at...

"Reception counter staff attitude is very bad and not well trained"

"Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant."

"Close proximity to the West Lake makes it easy to assess. There's no lake view from our room but can go to the gardens for that. Room is well taken care of by the service staff, excellent service. "

"地理位置好，大堂改建后nice，伊经理友好，帮助搬行李，介绍广场上地铁出行，杭州游在世贸，我们留下美好回忆。"