4/10 Poor
Kamilla
Travelled with family
18 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always difficult to leave a negative review, but I believe in honest feedback, especially when choosing a hotel. Here's my experience to help others avoid a similar situation.
The Issues:
Run-down and Dirty: The hotel felt neglected. Worn carpets, wripped carpets, loose bathroom tiles, and cleaning supplies left in hallways created a poor first impression.For some reason, the staff liked to stay in front of my door and chat frequently.
Breakfast Concerns: During breakfast, there were no plates available, and the staff member serving didn't have their hair tied up, which raised hygiene concerns.Also, it was difficult to get to the food as the staff was frequently in the way.
Disruptive Noise: The soundproofing was inadequate, allowing noise from upstairs guests to easily disrupt my sleep throughout the night.
Unshoveled Walkways: The snow remained uncleared outside the entrance at 7:00 am, making access difficult and potentially unsafe.
Unaccommodating Staff: My was cancelled and I asked for 1 day refund, which was flatly denied without any explanation.
Misleading Rating: This hotel, in my experience, felt more like a 2-star establishment, not the advertised 3 stars.
Kamilla
Stayed 5 nights in Mar 2024