Banff Banff Legacy Trail Hotels

"Nice comfy place to stay in a cozy part of town. "

"The price listed on Expedia was not the price we paid; there was additional costs because I booked 3 rooms instead of 1 which cost me an additional $55.00 a night. The room was not clean when we checked in; there was debris on the bathroom floor and a sticker on the tile in the bathroom at the floor. All 3 rooms were different when we specifically ask for 3 identical rooms and were assured that they would be when we booked; The rooms were "of the same class" but not identical. Furniture was in need of repair, the bed frame was broken, the room was extremely warm and they lock on the door stopped working; the room door would not lock. The property repaired the bed frame and the dresser drawers but not the door lock; we were told that maintenance was not available in the evening and we could remain in the same room with the door not locking or the hotel could move us at 8:30pm while we were at a family wedding and nothing could be done with the heating issue. Rooms were very warm upon arrival +25 C, the A/C works but is loud and wakes you up when your asleep; you have to have the A/C working during the night or you cook in the room even with the heating set at 10 C. All in all it was a very poor experience and I would not recommend staying here if given the choice again."

"Place is a bit run down. The furniture is old and dirty. The kettle and fan were filthy. The unit smelled like cigarette smoke when we first walked in. Staff are always friendly but a refresh is much required. "

"Hot tub was nice, employees were awesome and so helpful. Loved the location in the heart of Banff."

"Great location, clean property and friendly staff. "

"We lived our stay at the aspen. Close to everything you need in Banff. "

"Overall it was great"

"Rooms aren't soundproof - I could hear people not in my room peeing in the toilet - It is clearly a.party place - so if you are looking for quiet - skip this place"

"Heated underground parking was great. The hot tubs are wonderful to warm up after a day of snowboarding. Staff was friendly and helpful. The Otter was great!"