Banff Banff Legacy Trail Hotels

"The room was very dirty, there was hairs on the towels and the beds, we had to call and get someone to come change our sheets before we slept in the bed ! There was also sand in the bed and blood on the pillow cases I’m fairly certain the room wasn’t cleaned from the previous guest before us! There we spills on the surfaces. The parking was good. We tried to use the hot tub but the door wouldn’t open. The staff we barely seen as there is no front desk in this hotel you have to go next door to check in or out, the cleaner that came to change our sheets was very nice and understanding! Overall if the hotel was kept up on cleanliness I would stay here again, however because it was so dirty I would not return unless some changes have been made "

"Lovely hotel, can tell it’s older, but rooms have been updated are great! Spacious, clean, & comfortable! The front desk staff were fantastic! Special shout out to Mathieu (from France), he was so nice & funny too! Only stayed one night but would definitely return again when in Banff! "

"Lovely stay in Banff! The hot tub was incredible, the cave was very unique and the lights at night were the best part. We stayed in a superior room with balcony that overlooked Tunnel Mountain! Also great to be on top of Chilis. One of the best stays we’ve had in awhile! Plus free bus passes made getting to the attractions very easy. "

"The hot tub is away a great. But the shower wasn’t working and the floor of the jacuzzi had sand on it ! And in the summer I would appreciate if the we have one of the hot tube colder then we can enjoy more. Hotel , service, cleaning in general was great! Coffee machine in the room wasn’t working."

"Restaurant on site is amazing. All the staff I encountered were great and accommodating. Amenities were kind of on the meh side as I went to go use the gym and a couple of the machines would not power on also, the indoor hot tub was not working in the indoor pool. I have stayed here before and I will definitely stay here again, this is my second visit to the location. Thanks for everything!"

"Older rooms but very convenient and wonderful staff!"

"Q"

"Smooth and fast check in and check out. Room was clean. And selection of continental breakfast was good."

"View from the room we selected on Banff Ave was incredible. "