室外游泳池,日光浴躺椅

关于港湾瑞士贝尔酒店的点评

3.5 out of 5
港湾瑞士贝尔酒店
Jl. Duyung, Sei Jodoh Batu Ampar, Batam, Batam Island

点评

8.4

很好

10 分 - 超赞。210 条好评,共有 514 条点评" "
8 分 - 还可以。227 条好评,共有 514 条点评" "
6 分 - 一般。53 条好评,共有 514 条点评" "
4 分 - 很差。16 条好评,共有 514 条点评" "
2 分 - 糟糕。8 条好评,共有 514 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

8.0/10

环保

点评

2/10 糟糕

YU CHUN

不满意:清洁度、员工和服务、住宿条件和设施
飯店接待人員會用裝聽不懂英文來面對投訴的客人
在Hotels. Com上預訂兩張單人床的房間,現場辦理住宿時卻被告知房間已滿只剩雙人床住宿。這就算了,進去房間內想洗個熱水澡,卻發現熱水器都不熱,打了客房服務也拖了很久派人來看,最後告知修不好請再多等半小時試試看會不會熱,最後以客滿的緣故告知無法換房。想請他們送招待的熱牛奶,也用裝聽不懂英文打算敷衍帶過。床上枕頭有非常明顯噁心的污漬。是個絕對會給負評的酒店,根本不值得四顆星。
2018 年 7 月入住 1 晚
Ayu 于 2019年08月23日 的回复
Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We do really apologize for your unhappy experience staying with us due to our service. We will highlight this to our management for our better improvement. Please accept our sincere apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.

4/10 很差

YEN-LUN,Taipei

不满意:住宿条件和设施,清洁度
Not recommend
The bed sheet is molded.
General Manager 于 2016年09月23日 的回复
Dear Mr. Yen-Lun, Thank you for your feedback following your recent stay at Swiss-Belhotel Harbour Bay Batam. First of all, please allow us to extend our sincere apologies for the unpleasant experience you had with the bed sheet that was molded. We will review again and make an improvement effort on it. Once again, thank you so much and we look forward to welcoming you back in the future and to serve you better. Regards, Swiss-Belhotel Harbour Bay Batam

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
服務,舒適
服務好,舒適,房大,床單有點"鞋"
General Manager 于 2016年09月29日 的回复
Dear Valued Guest, Thank you for your feedback following your recent stay at Swiss-Belhotel Harbour Bay Batam. We are glad to hear that you had a pleasant stay with us and thank you for your kind compliment regarding the services rendered by our staffs. Our team will see it as a positive challenge to eagerly create a memorable experience and ensure the customer satisfaction are met with highest standard. Once again, thank you so much and we look forward to welcoming you back in the future. Regards, Swiss-Belhotel Harbour Bay Batam

10/10 超赞

Subramaniam

与家人出行
满意:清洁度
Very accessible. Great for a weekend getaway!
2024 年 3 月入住 1 晚
DA 于 2024年04月2日 的回复
Dear Mr. Subramaniam,Thank you for leaving us a wonderful review. Look forward to welcoming you back to Swiss-Belhotel Harbour Bay Batam. Regards, Management Team

10/10 超赞

Wayne

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close
2024 年 2 月入住 9 晚
DA 于 2024年03月15日 的回复
Dear Mr. Wayne,Thank you for taking the time to share your wonderful experience at Swiss-Belhotel Harbour Bay.We greatly appreciate your feedback and are thrilled to hear that your stay with us was enjoyable in every way, from our great location, breakfast offering and impeccable room. It brings us joy to learn that the heartfelt service from our team members made your stay a highlight. Thank you once again for choosing Swiss-Belhotel Harbour Bay. We look forward to welcoming you back for another exceptional stay in the future.Regards,Swiss-Belhotel Harbour Bay Batam Management

8/10 还可以

Nur Elissa

与配偶出行
满意:员工和服务,清洁度
Breakfast buffet can be improved. Cleaniness wise, average but better than majority of the hotels in Batam.
2024 年 2 月入住 2 晚
DA 于 2024年02月19日 的回复
Dear Ms. Nur Elissa,Thank you for choosing Swiss-Belhotel Harbour Bay, and for taking the time to write this thoughtful review! Please rest assured that your feedback on our breakfast and room cleanliness will be shared with our department related for follow-through. Comments such as yours are truly appreciated by all of us, as that is what motivates us to continue to strive towards high standards!We look forward to welcoming you to back to Swiss-Belhotel Harbour Bay again! Warm regards,Management Team

10/10 超赞

Hong Hwee

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very helpful. It’s a very pleasure experience.
2023 年 12 月入住 2 晚
Yayan 于 2024年01月4日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

8/10 还可以

HARIKRISHNAN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
Nice hotel to stay. Walking distance to the harbour and seafood restaurants and night clubs. Hotel is clean and comfortable. Many choices for breakfast.
2023 年 12 月入住 1 晚
Yayan 于 2024年01月4日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

10/10 超赞

Melvyn

商务旅客
满意:清洁度、员工和服务、客房舒适度
Overview of hotel facilities and staff
All staff are friendly, room well maintained including cleanliness . Good facilities provide
2023 年 12 月入住 9 晚
Yayan 于 2024年01月4日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

8/10 还可以

Nicholas

满意:住宿条件和设施,清洁度
Hi, Overall the hotel was fantastic is just the bed very itchy and the bedsheet very rough and uncomfortable to sleep in and the air in the room was very dry ,my wife and I have an uncomfortable breathing and cough.
2023 年 12 月入住 2 晚
Romaulina 于 2023年12月21日 的回复
Dear Mr. NicholasThank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and apologize for the discomfort you experienced. Your concerns have been noted, and we will promptly address the issues to ensure a more comfortable stay for our guests.We regret any inconvenience caused and would like to assure you that we are committed to enhancing our guests' experience. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay in the future.Thank you for choosing us Best regards,Swiss-Belhotel Harbour Bay Management

10/10 超赞

Zuri

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal.
2023 年 11 月入住 1 晚
DA 于 2023年12月15日 的回复
Dear Mr. Zuri, Thank you for your recent stay at Swiss-Belhotel Harbour Bay Your positive review on hotel location and room cleanliness definitely makes our days brighter and inspire us to provide more excellent servive to our guest. Can't wait to your return visit to Batam. Regards, Management

10/10 超赞

Veronica s

2023 年 10 月入住 1 晚
Romaulina 于 2023年12月21日 的回复
Dear Ms. VeronicaThank you for choosing Swiss-Belhotel Harbour Bay Batam dan giving us a perfect rate of 10/10. It's meaningful for our team to give more pleasure and excellent service to every guest. Hope to welcome you back in the future. Regards,

10/10 超赞

SING SHI

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a pleasure to be staying here, everything is wonderful. Especially the staff, always smiling, always welcoming.
2023 年 10 月入住 2 晚
Romaulina 于 2023年10月27日 的回复
Dear Mr/Ms. Sing ShiThank you for choosing Swiss-Belhotel Harbour Bay.We're delighted to hear that your stays with us are always a pleasure and that you find everything wonderful, especially our staff, who are always welcoming and smiling. Your feedback is truly appreciated, and we look forward to providing you with many more wonderful experiences in the future.Best Regards,Swiss-Belhotel Harbour Bay

8/10 还可以

KWEK

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Opposite hotel, massage available and around the area there are dinning options.
2023 年 8 月入住 1 晚
DA 于 2023年08月31日 的回复
Dear Kwek, Thank you for the review. Aside of outside Spa we have the Spa on the 4th floor operating from 08:00 to 23:00. We can't wait to welcome you back! Regards, Swiss-Belhotel Harbour Bay

10/10 超赞

Ee Chieng

团体旅客, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
best hotel at harbour bay conveniently located near harbour bay ferry terminal. with lots of dining options and amenities around. lots of people strolling and jogging during evening. room is spacious, clean and quiet. stuff is very polite and customer orientated.
2023 年 8 月入住 1 晚
DA 于 2023年08月30日 的回复
Dear Mr. Ee Chieng, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

10/10 超赞

Xiaoqing

与家人出行
满意:员工和服务,清洁度
location is very convenient
2023 年 8 月入住 1 晚
DA 于 2023年08月20日 的回复
Dear Ms. Xiaoqing,Thank you for taking the time to share your review of our hotel. We are are happy to hear that you found our location to be convenient. Thank you once again for choosing to stay with us and for sharing your positive feedback. We hope to welcome you back to our hotel in the future and provide you with another memorable experience.Best regards,Swiss-Belhotel Harbour Bay

10/10 超赞

Brian

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 4 晚
Yayan 于 2023年08月24日 的回复
Dear Mr. BrianWarmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

10/10 超赞

Meau Chean

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
All the staff with smiling face
2023 年 7 月入住 1 晚
Danang 于 2023年07月14日 的回复
Dear Ms. Meau Chean, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

10/10 超赞

Mohd

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Very near to the ferry terminal
2023 年 7 月入住 1 晚
Danang 于 2023年07月8日 的回复
Dear Mr. Mohd, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

8/10 还可以

Ee Chieng

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
good location, convenient. nearby harbor bay terminal. breakfast is good.
2023 年 6 月入住 1 晚
Yayan 于 2023年08月24日 的回复
Dear Mr/s Ee ChiengWarmest Greetings from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

10/10 超赞

Michael

团体旅客
满意:住宿条件和设施,清洁度
Good room comfy bed
2023 年 6 月入住 1 晚
Danang 于 2023年06月30日 的回复
Dear Mr. Michael, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

8/10 还可以

Alvin

与家人出行
满意:清洁度、员工和服务、客房舒适度
2023 年 4 月入住 2 晚
Fitri Siregar 于 2023年05月30日 的回复
Dear Valuable Guest, Thank you for choosing to stay with us at Swiss-Belhotel Harbour Bay, Batam, and for taking the time to post a review of your experience. It is really wonderful to know that you had a pleasant stay with us. We look forward to welcoming you back again soon. Best regards, Management

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
its a pleasant stay.
2023 年 4 月入住 3 晚
Fitri Siregar 于 2023年05月2日 的回复
Dear Valuable Guest, Thank you for choosing to stay with us at Swiss-Belhotel Harbour Bay, Batam, and for taking the time to post a review of your experience. It is really wonderful to know that you had a pleasant stay with us. We look forward to welcoming you back again soon. Best regards, Management

2/10 糟糕

Mohd Suraimi

与配偶出行
不满意:员工和服务
The first time check in was terrible. The male staff only mentioned to signed in. Thats it. Making me to wait for more than 15 mins as the president suite was not ready at 1600hrs. Plus, never even apologies for the wait. He didn't even bother to mentioned to me that i have to wait longer than 15 ins as it was not ready. Then hot tub water was not even hot. There was no benefit for customer even to take president suite. No late check out or any complementary gifts during my stay. Mentioned to the same front desk staff during check out on my stay. The staff didn't even bother, as per review mentioned all staff were well versed in english. Regret on my stay at this hotel. Dont wish to come again with the awful hospitality.
2023 年 3 月入住 2 晚
Fitri Siregar 于 2023年03月21日 的回复
Dear Valued Guest, Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward to the opportunity to welcoming you back. With kind regards, The Management

8/10 还可以

Ursula

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
Yayan 于 2023年03月11日 的回复
Dear Mr/Mrs UrsulaGreetings from Swiss-Belhotel Harbour Bay Batam!Thank you for choosing us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,The Management

8/10 还可以

Celine

与家人出行
满意:员工和服务,清洁度
Good location near to Harbour bay. Hotel is quite old which needs to be upgrade soon. Breakfast buffet spread need to be improved with more choices.
Fitri Siregar 于 2023年01月30日 的回复
Dear Ms Celine, Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. I am very pleased to hear that our location made your stay pleasant. We have noted your feedback and took the proper action to follow up on your concern. Your satisfaction is important to us, and we are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility & service. We look forward to welcoming you on your next visit to Batam. Thank you.

10/10 超赞

Wee Siong

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Front Desk!
I was not feeling well during check in. The front desk staff Dika recommended a hospital and arranged free transport to send me there. He even offered to help us changed our ferry tickets to ensure I can go back to Singapore for emergency treatment. He helped me a lot within a short period of time! Impressed with his service. Thank you.👍
2022 年 12 月入住 1 晚
Fitri Siregar 于 2023年01月7日 的回复
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking the time to share your experience following your recent stay. We are really happy to read your pleasant feedback. We always promise to give you excellent service consistently. Your kind feedback has been shared with the team and we will see it as a positive challenge to eagerly create a memorable experience and ensure customer satisfaction is met with the highest standard. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards The Management

10/10 超赞

Steven

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
Fitri Siregar 于 2023年01月7日 的回复
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay and we look forward to welcoming you back again soon. With kind regards, The Management

10/10 超赞

Harish

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall was amazing
2022 年 12 月入住 3 晚
Fitri Siregar 于 2022年12月23日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay. We look forward to welcome you back again soon and we are always happy to serve you. With kind regards, The Management

10/10 超赞

Sarjune

满意:员工和服务,清洁度
Great place near the ferry terminal.
Fitri Siregar 于 2022年12月23日 的回复
Dear Valuable Guest, Thank you for choosing to stay with us at Swiss-Belhotel Harbour Bay, Batam, and for taking the time to post a review of your experience. It is really wonderful to know that you had a pleasant stay with us and I truly appreciate your review about our strategic location. We look forward to welcoming you back again soon. Best regards, Management

6/10 一般

Yasin

团体旅客
满意:员工和服务
The surrounding of the hotel did not feel very safe. Also, some stains on the walls in the hotel room caught my eye, making it feel like an old building.
2022 年 9 月入住 1 晚
Fitri 于 2022年09月26日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

6/10 一般

Kim Chye

2022 年 8 月入住 4 晚
Ya2n 于 2022年09月3日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation.We are really delighted to receive your positive feedback towards your stay,thank you for appreciating the service of the hotel and you kind words towards our staff.We look forward to welcome you back again soon and we are always happy to serve youWith kind regards,The Management

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Très bien
2022 年 7 月入住 15 晚
Yayan 于 2022年08月9日 的回复
Dear Valued Guest, Greetings from Swiss-belhotel Harbour Bay, Batam! Thank you for taking the time to record your comments, following your stay at Swiss-belhotel Harbour Bay, Batam We are delighted to hear that we were able to exceed your expectations with our personalized service. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

10/10 超赞

Azmi

2022 年 7 月入住 1 晚
Yayan 于 2022年08月9日 的回复
Dear Valued Guest, Greetings from Swiss-belhotel Harbour Bay, Batam! Thank you for taking the time to record your comments, following your stay at Swiss-belhotel Harbour Bay, Batam We are delighted to hear that we were able to exceed your expectations with our personalized service. We are looking forward to the opportunity to welcome you back. With kind regards, The Management

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Benefits for regular guests
Hotel should reward regular guests. Eg cheaper rate, simplified checkin processes, discounted massage, etc
2022 年 6 月入住 2 晚
Yayan 于 2022年07月17日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay,thank you for appreciating the service of the hotel and you kind words towards our staff. We look forward to welcome you back again soon and we are always happy to serve you With kind regards, The Management

4/10 很差

Seah

2022 年 7 月入住 3 晚
Yayan 于 2022年07月17日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

8/10 还可以

Antonius

2022 年 6 月入住 1 晚
Yayan 于 2022年07月17日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We Hope your next visit will be as pleasant as the previous one With kind regards, The Management

10/10 超赞

Chin Loong

2022 年 6 月入住 2 晚
Yayan 于 2022年07月17日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We Hope your next visit will be as pleasant as the previous one With kind regards, The Management

8/10 还可以

Damond

商务旅客
满意:员工和服务,清洁度
Good but can be better
Air con not as cold as before. Centralised control aircon cannot be adjusted in the room. Need to request for the mini fridge separately.
2022 年 5 月入住 3 晚
Yayan 于 2022年07月17日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

8/10 还可以

KIAT SIA

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Cleanliness of bathroom can be improved.
2022 年 5 月入住 2 晚
Yayan 于 2022年07月17日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We Hope your next visit will be as pleasant as the previous one With kind regards, The Management

10/10 超赞

Sjoerd A

2022 年 5 月入住 1 晚
Yayan 于 2022年05月21日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay,thank you for appreciating the service of the hotel and you kind words towards our staff. With kind regards, The Management

10/10 超赞

Shahirwan

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice and friendly staff
2022 年 4 月入住 1 晚
Yayan 于 2022年05月6日 的回复
Dear Mr. Shahirwan Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We hope your next visit will be as pleasant as the previous one With kind regards, The Management

8/10 还可以

真实旅客

商务旅客
满意:员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 2 晚
Yayan 于 2022年05月5日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We hope your next visit will be as pleasant as the previous one With kind regards, The Management

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
部屋は広くて快適でした。 スーパーが隣接していて、海までも近く立地も良かったです。
2022 年 1 月入住 1 晚
Management 于 2022年01月21日 的回复
Dear Valuable Guest, Thank you for choosing to stay with us at Swiss-Belhotel Harbour Bay, Batam, and for taking the time to post a review of your experience. It is really wonderful to know that you had a pleasant stay with us and I truly appreciate your review about our room and our strategic location which made your visit extra memorable. I appreciate all your kind compliments and look forward to welcoming you back again soon. Best regards, Management

8/10 还可以

Syadzwina

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 4 晚
Ya2n 于 2021年10月20日 的回复
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay We look forward to welcome you back again soon and we are always happy to serve you With kind regards, The Management

8/10 还可以

Eve,Sg

与配偶出行
满意:清洁度、员工和服务、服务设施
Nice hotel. There's nice massage within the hotel too Peaceful environment...
2019 年 9 月入住 2 晚
Rhonal 于 2020年11月25日 的回复
Dear Ms. Eve Thank you for taking the time in giving us a review during your stay with us. your kind feedback will be shared with our team for our motivation. we look forward to welcome you back in the next future. Best Regads Hotel Management

10/10 超赞

Samsidah,Singapore

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cleaniness was my priority. And your hotel is very clean. Even the lobby toilet is so clean n nice. Service was very good. Probably could improve on the swimming pool area.
2019 年 12 月入住 2 晚
Ayu 于 2020年03月5日 的回复
Dear Ms. Samsidah, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our room and our staff service. We hope we can continue to have your support and we look forward to serving you better in the future.

10/10 超赞

Matt,Perth

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Close to the ferry terminal and a short ride to bars and restaurants
2020 年 2 月入住 1 晚
Dika 于 2020年02月26日 的回复
Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location is excellent and everything is within walking distance
2020 年 2 月入住 1 晚
Ayu 于 2020年02月12日 的回复
Dear Valued Guest, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

2/10 糟糕

真实旅客

商务旅客
满意:清洁度
不满意:员工和服务
Terrible and rude staff in the front office. Not helpful at all and they washed their hands off since the booking was not done directly with them. This was for me to modify my stay dates
2020 年 1 月入住 2 晚
Dika 于 2020年01月31日 的回复
Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We do really apologize for your unhappy experience staying with us due to our service. We will highlight this to our management for our better improvement. Please accept our sincere apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Sincerely Yours, Swiss-belhotel Harbourbay Reservation.