“At check-in, we were informed that our reserved room was unavailable due to an engineering issue. We had booked a Signature 1 Bedroom with kitchen and dining area to celebrate a birthday, but the replacement room was far below what we reserved and did not meet our needs. We were offered a small resort credit and promised two things: 1) a birthday surprise would be sent to the room, and 2) we would be contacted the next day to move into our original room as soon as it became available.
We were……
“At check-in, we were informed that our reserved room was unavailable due to an engineering issue. We had booked a Signature 1 Bedroom with kitchen and dining area to celebrate a birthday, but the replacement room was far below what we reserved and did not meet our needs. We were offered a small resort credit and promised two things: 1) a birthday surprise would be sent to the room, and 2) we would be contacted the next day to move into our original room as soon as it became available.
We were……
MICHAEL