Bay City Bay City Mall Hotels

"Great place "

"Nice new hotel, clean and roomy"

"The restaurant and bar are tremendous. Terrific menu. "

"Clean guestroom"

"No wifi, no pool heater, and dirty. Staff is very pleasant, though. "

"Friendly staff. Complimentary breakfast had good options. Good location. Room was clean. "

"Very noisy in the room next door, some sort of party going on and banging. I packed up and kindly requested another room, and they seemed to think that it's not an expectation to have a reasonable level of noise at a hotel on a Saturday due to all the sports teams etc traveling. I travel constantly for work, and that is my expectation. Rooms also need some handywork. "

"Clean room. Comfy beds."

"They (the hotel) five days after checking out have not applied my credit on my room of over $300.00. It was showing on Saturday; but, now is not showing on my card I used to pay for the room at the hotel. I left three days early do to having the flu and the $300 for those unused days has not been applied to my card I used to pay for the room at the hotel. The hotel is improving but they need to keep original processes in place until the new is proven and the staff knows how to work it. Example: 8 of my 13 day stay had no coffee due changing to a coffee machine that did not work and the staff were not training its operation or troubleshooting. This also had seven of 13 days with no hot water for breakfast oatmeal. "