Borneo Ski Hotel

"Nice hotel close to town, with nice little restaurant in the lobby. Easy to get around town from. Staff was helpful in letting me change rooms when the wifi wasn’t great in my first room, which I greatly appreciated. Sofi at the front desk was incredibly nice and helpful in answering questions and offering advice."

" Our stay was for 4 nights & overall our stay was good. Night 1 & 2 the centrally controlled balcony light was turned off by 10pm. Night 3 it wasn’t turned off until 3am. Night 4, I called reception at midnight & asked for the light to be turned off. Was told ‘Yes’. Never happened, it went off at 3am. The volume was showing maximum however you could barely hear it, especially with the live music from the BSB stage next to the hotel. A staff member brought a specific remote for the tv & adjusted...

"I choose Astara because of the location. The hotel is located at Balikpapan Super Block (BSB) where you can find various restaurants, malls, mini markets, hypermarkets, etc. The hotel room is small compared to the same rate hotel in the BSB area but the types of furniture are quite modern. Room service needs more to pay attention to clean around the bed area where in some cases I found dust and small spider web residual on it."

"I finaly reached security and he told me he has no idea about Cloud Condos and that this building was strictly a residential one. At this point, I felt like I was being gaslit and my gut was really relaxing I’ve been scammed. I contacted Orbitz support and learned that it was a VRBO property. All they could tell me is that they’d launch an investigation so this is currently ongoing. With nowhere to stay, torrential rain outside and my phone battery running low, I booked another hotel"