Ballater Butcharts Access Poma Hotels

"Wonderful castle on beautiful walkable grounds. Would definitely recommend it! "

"Extremely nice stay, wonderful staff, and good food. "

"This hotel was spotless, the room was spotless, staff very polite and helpful , breakfast was excellent lots to eat and drink, parking was safe and plenty of spaces also hook ups for electric vehicles. "

"Staff very friendly, great location, amazing breakfast, fantastic and large rooms, overall a fantastic stab and would highly recommend."

"The food and staff were all excellent but the room itself was very cramped "

"Two of the facilities were closed .resistance pool and hot tub No prior warning of this Plumbing was noisy letting water runaway in the bathroom sink resulted n some very loud gurgling. Breakfast staff seemed inexperienced We had to request toast then jam neither was offered. We felt this should have arrived with the hot drinks drinks or at least offered Bathroom worn Eg cistern button had a missing piece Shelf under sink marked Bath panel is needing replaced Bathroom door was chipped The bedroom floor was uneven which can be expected for an older property however there was a distinct hole/depression around the foot of the bed which could be a trip hazard. A car alarm went off several times in the night and again at 6 am. I feel the staff should have located the owner and asked them to address the issue ie disable the alarm The car was directly under our window. We requested a latte at breakfast this was an extra charge and was brought by the breakfast waiter and yet there was a small service charge for this. I felt this was little bit miserly. I could have asked for the charge to be removed but i just left it on the bill These things did not spoil our trip we just felt they should not occur in a 5star hotel. The room was clean and tidy and warm The bed was very comfortable. The location is amazing the ambience was very good just let down by these few things We will return next year due to a booking error on my part hopefully things will be addressed."

"The steam room is nice. My check-in included choosing breakfast at 7:30am or 9:30am. I arrived on the moment for 9:30. Food in steam tray was either gone or had been there too long. I was made to feel I was the inconvenience. Dining rm thinks meal is between half 7 & half 9. Desk needs to be accurate b/cI would have preferred an 8:30 arrival for some berries!"

"It’s very handy for the train station."

"We are returning guests to Knockendarroch, where we received an exceptional experience, once again. Every staff member was friendly, helpful, polite and professional. Food was superb, a real treat. Room was spotlessly clean and very comfortable. Every effort was made to make us feel welcome and we had a great stay. 10/10"