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SLS Cancun Hotel & Spa

Photo gallery for SLS Cancun Hotel & Spa

Featured image
Private beach, white sand, beach bar
Outdoor pool, pool cabanas (surcharge), pool umbrellas
Outdoor pool, pool cabanas (surcharge), pool umbrellas
Outdoor pool, pool cabanas (surcharge), pool umbrellas

Overview of SLS Cancun Hotel & Spa

SLS Cancun Hotel & Spa

4 out of 5

4.2/5 Very good

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Novo Cancún Torre 1 Mz 27 Lt 1 02, UC 20 UP P Secc C Av Bonampak ZH, Cancun, QROO

Explore the area

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive
  • Popular LocationEl Rey Ruins22 min drive
  • Popular LocationDelfines Beach23 min drive
  • Popular LocationNorte Beach91 min drive

Choose dates to view prices

About this area

Cancun

SLS Cancun Hotel & Spa is located in Zona Hotelera, a neighbourhood in Cancun, and is next to a golf course and on a private beach. Puerto Cancun Marina Town Center and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Turtle Beach and Tortuga Beach. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Fernando Toro Valenzuela Stadium. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Puerto Cancun Marina Town Center - 12 min walk
  • Las Perlas Beach - 6 min drive
  • El Rey Ruins - 22 min drive
  • Delfines Beach - 23 min drive
  • Norte Beach - 91 min drive

Restaurants

  • Where to eat
  • Leynia – Open daily.

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

About this property

SLS Cancun Hotel & Spa

Hotel with private beach and full-service spa
Spend the day relaxing on SLS Cancun Hotel & Spa's private white sand beach or pampering yourself at the hotel's full-service spa. All 45 soundproofed rooms feature free WiFi and minibars. Conveniences include sitting areas and coffee makers, and guests will appreciate thoughtful touches such as bathrobes and slippers.
SLS Cancun Hotel & Spa offers 45 forms of air-conditioned accommodation with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Ciel. Services include massages. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
On-site PCR COVID-19 testing is available for a MXN 4200 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a MXN 2100 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • Valet parking on site (surcharge)

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: MXN 570 for adults and MXN 285 for children
  • 1 restaurant
  • 1 beach bar, 1 poolside bar and 1 bar/lounge

Things to do

  • 18 holes of golf
  • Free beach club
  • Full-service spa
  • Outdoor pool
  • Shopping centre

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Outdoors

  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location

Spa

  • Massages
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 42-inch smart TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 2000 per pet, per stay
Dogs welcome
1 per room (up to 22 lbs/10 kg)
Food and water bowls are available
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: MXN 570 for adults and MXN 285 for children (approximately)
  • Fee for in-room wireless Internet: MXN 0 per stay (rates may vary)
  • Fee for wireless Internet in public areas: MXN 0 per stay (rates may vary)
  • Pet fee: MXN 2000 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

SLS Cancun
SLS Cancun Hotel & Spa Hotel
SLS Cancun Hotel & Spa Cancun
SLS Cancun (Opening November 2020)
SLS Cancun Hotel & Spa Hotel Cancun

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 6 out of 9 reviews
5 - Excellent 67%
Rating 4 - Good. 1 out of 9 reviews
4 - Good 11%
Rating 3 - Okay. 1 out of 9 reviews
3 - Okay 11%
Rating 2 - Poor. 0 out of 9 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 9 reviews
1 - Terrible 11%

4.9/5

Cleanliness

4.3/5

Staff & service

4.7/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service have been great. Our rooms are wonderful, and the rooms has been excellent.
Stayed 1 night in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I ever decide to revisit Cancun Mexico SLS is definitely where I’ll be staying again. The best hospitality I’ve ever received at any hotel. The hotel was clean my entire stay. Staff was super friendly and helpful especially the hotel director I couldn’t thank her enough for the help and support she showed me. She made sure I was safe the entire stay calling cabs for me and to ensure a safe return. If you want peace and quiet definitely choose SLS. Well worth the money. I enjoyed going downtown to coco bongo and other clubs then returning to silence.
Stayed 4 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, amenities
Stayed 7 nights in Jun 2021

1/5 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Upsetting
Beautiful hotel however if you are planning on sleeping in late don't stay here unless you know for sure the construction has stopped, the hotel is situated within a new complex so expect a lot of construction noise, for me it was the non-stop hammering starting at 8 am and I mean loud which the front desk could do nothing about, Also I had problems with the TV set up, the room has 2 TV's and when I turned 1 TV the other also turns on which is absolutely crazy, the front desk couldn't help to fix it, they sent a technician 45 minutes after my call, wait I forgot to mention that I had to go down to the lobby as no one was picking my calls because the front desk attendant and a couple other employees were playing pool in the lobby, the dj was playing loud music so they could not hear the phone ringing. Lastly at checkout they promised to email a complimentary stay which they never did and I don't expect them too. It is a brand new hotel so they have a long way to go.
Stayed 1 night in Apr 2021