Carlton hotels in Frederiksted

"Rooms need a deep clean to get rid of all the sand from previous guests. Wasn’t a very welcoming or friendly hotel. The very nicest people who work there are the guards at the gate. So nice. Everyone else, didn’t really care. Based on others’ reviews we skipped the pool and restaurants. The beach was pretty but that’s all the resort has going for it. "

"I’ve traveled to various European destinations in Mexico and South America, but I’ve never encountered a five-star hotel with such a poorly maintained system. The patio was littered with discarded boards, and the shower leaked. The housekeeping left dirty towels in the rooms, and there were even dead roaches on the floor. My children had bites on their arms and legs when they woke up in the morning, which I suspect were bed bugs. I called the hotel and notified the front desk as soon as I left the resort to prevent future guests from being exposed to the same problem. Unfortunately, the management never returned my call. To make matters worse, several female staff members in the restaurant and bar by the beach were extremely rude. Clearly not worth the money spent."

"First time at this property and loved it! Two pools, beautiful beach, excellent restaurant, bar. All workers are super friendly. Lounge chair covers & beach towels supplied.This is a laid back resort. Simple " island" breakfast provided. Snorkel gear, kayaks, cooler, ice provided. Frederiksted is easy walk. Rent a car to check out the rest of the island"

"Our room wasn’t ready and we had to wait quite awhile. There were never cookies in the lounge; always an empty try. Ran out of in room coffee packets and hotel said they didn’t have anymore. They brought blankets and sheets to the sofa bed upon request but only one pillow. Rooms were ok but just need a deep clean to get all the sand out of them. Hotel rooms inside ok, but outside needs updates with rotting wood. Stag just weren’t friendly. The young guy in the evening was nice but the others didn’t really care and I felt I was a bother when I walked into reception. We didn’t eat at the hotel restaurants Due to the bad reviews and ridiculously priced breakfast. The restaurants along Cane Bay are good though. Probably wouldn’t stay there again. "

"The first room was unsatisfactory. We were moved to a room that was ok.However hotel was not quaint as expected."

"The room appearance was immaculate. "

"The property seemed old.. it certainly wasn't maintained well . hot tub was broke the entire time"

"The place was very beautiful, with a great atmosphere. The staff was friendly and welcoming, and the view was amazing. I really enjoyed my experience."

"The breakfast was really nice, wish there was more food options and activities at night but overall enjoyed my stay. Some property needs work but they are doing renovations so they should be back to normal. staff nice and helpful!"