West Springfield Cinemark West Springfield 15 Hotels

"Staff was unwelcoming and very unfriendly "

"Our original room smelled like smoke. We asked for a different room and it was more clean. This hotel is in a rough area and lacked enough parking on a Saturday night. Gym was very hot and was very uncomfortable to workout in."

"Yea it’s"

"Clean room"

"Right in downtown, pool was good size but could he tough for some to access as only a ladder for entrance and exit. Overall clean and enjoyable stay "

"To Whom It May Concern, I am writing to express my deep disappointment with my recent stay at the La Quinta hotel in Springfield, Massachusetts. I have stayed at many La Quinta locations across the United States and have always had positive experiences, which makes this situation especially upsetting. This was, unfortunately, the worst experience I have had, and certainly not worth the $153.00 I paid. Although the hotel is advertised as smoke-free, the smell of marijuana in the elevators and throughout the sixth floor was overwhelming and unacceptable. I was traveling with my two granddaughters, ages 15 months and 13 years, and the environment did not feel safe or appropriate for them. Additionally, the room itself was extremely uncomfortable. The mattress felt as though it had a sunken hole in the middle, making it very difficult to sleep, and the pillows were unusually small and flat. Given the circumstances of my trip—my father is currently in critical condition at Baystate Hospital—I needed a clean, comfortable place to rest. Instead, I felt compelled to check out at 6:39 a.m. due to the poor conditions. I am asking that this hotel be reviewed and that these issues be addressed promptly. This experience does not reflect the standards I have come to expect from La Quinta. Thank you for your attention to this matter. Sincerely, Louise Fuentes "

"It was great"

"Room and building upgraded and pretty but my headboard had telling handprints that was pretty gross to then go and sleep in the bed; had to wash off with washcloth vs heading down for new room; shower also had hairs on floor."

"Friendly staff! Welcoming to a boys hockey team. Clean. "