North America Holiday Rentals

"Room was clean and staff was very friendly "

"Hot tub not hot enough and no towels"

"This hotel was amazing, I recommend to anyone wanting a nice hotel to stay at in the city. The staff was amazing and was close to many New York cities. "

"The property was convenient to everywhere in Times Square. Perfect Location. Room was nice and relaxing. The windows would not slide shut so we had to use the long towels for the bathroom for the windows to stay warm throughout the night. Besides that, we had an excellent time. "

"not used"

"From the stench of dead rodents in the hallways to the poor attitudes of the front desk personnel. And from the terrible housekeeping staff that left broken glass on my floor for 3 days despite 5 requests to have it cleaned, to the non-working TV in my room that took 2 days to fix (I heard several other guests complaining about their TVs too). My stay was nearly 2 weeks and engineering never came to fix the bathroom light that would turn on and off intermittently. The furnishings are cheap and heavily worn. This place is definitely not deserving of the "8+ very good" rating on Hotels.com. Maybe Marriott (the owners of Element) bought that high rating because it's a 3 or 4 at best. I strongly recommend avoiding Element."

"Perfect"

"Great location in NYC. Close to Time Square and lots of restaurants!"

"Good lication 2 minutes from Times Square and boardway "