卢萨卡荷兰改革市场附近酒店

“The room/bathrooms tend to be very small but the hotel was beautiful and clean. The breakfast staff was delightful and my check out was smooth. ”

“Beautiful accommodation. Restaurants nearby. Can also cook your own meals. Very comfortable. ”

“It was nice to stay”

“Wonderful experiencie, specially for a family stay. Staff is very friendl.”

“Very friendly and helpful staff and management.”

“Was pleased with my stay, any issue or needs are quickly addressed. Staff is friendly and welcoming. Only downfall is there is no pool. ”

“Nice relaxing place to stay. Outdoor area where you can have beer next to pool. Location slightly out of place but taxi or Ulendo app is easy to get and cheap to take you around.”

“There were 3 cockroaches on bed when I opened the door. And a few more on the walls and toilet. We were told breakfast will start at 6:30. But yet, they started to serve it after 7:15 2 times during our 4 days stay. The reception said "the chef is late on his way". There was not even apologies. The wifi was there but in my room there was not signal. We were there for business, amd we cant work efficiently in that kind of environment. So we wanted to shorten our stay at this lodge, but……

“事前予約かつ支払い済みにもかかわらず、投宿当日に満室との旨を告げられた。 支払い済みであると告げると、シングルの部屋はあるとの回答。 ツインで支払い済みにも関わらず同額にもかかわらずグレードを下げる内容は承諾しかねると告げたところ、ツインを案内された。 １週間前にも宿泊をしていたので、設備にシャワーがあることを確認していたものの、案内された部屋にはなく、そのクレームを告げるとそのような設備はないと不誠実な回答。 先週の例を示して詰問したところ、翌日部屋を変えるとの回答であったが、担当者が変わった翌日には梨のつぶてであった。 部屋には窓の隙間や壁の穴などが多く、また害虫が異常に多い。 レストランではメニューの8割が常時注文不可。 ただし、近所（~100m）には中華料理屋がある。 Wifiは部屋や故障の有無に依るものの、少なくともレセプションでの通信は可。 熱湯の出はよく、またありがちな突然の温度低下も見られず、この点は高評価。 市内のホテルに比べると宿泊費は割安であるが総合的に値段とは釣り合わないという印象。”

“The front desk staff is superb. I can’t thank them enough for all their efforts and making sure my stay was safe and great quality. ”

“Excellent customer service. Wonderful amenities. They keep exceeding my expectations.”

“Excellent ”