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Sheraton Guangzhou Hotel

Photo gallery for Sheraton Guangzhou Hotel

Lobby
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
View from room

Overview of Sheraton Guangzhou Hotel

Sheraton Guangzhou Hotel

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
208 Tianhe Road, Tianhe District, Guangzhou, Guangdong, 510000

Explore the area

  • Popular LocationTianhe Stadium13 min walk
  • Popular LocationGrandview Mall1 min drive
  • Popular LocationTaikoo Hui5 min drive
  • AirportGuangzhou (CAN-Baiyun Intl.)50 min drive

Room options

About this area

Guangzhou

Located in Tianhe neighbourhood, Sheraton Guangzhou Hotel is connected to a shopping centre. The area's natural beauty can be seen at Waterscape Falls In East Station Plaza and Baiyun Mountain, while Guangzhou Opera House and Guangdong Museum are cultural highlights. Southern China Botanical Garden and Guangzhou Zoo are also worth visiting. Guests love the hotel's convenience for public transportation: Tianhenan Station is 7 minutes on foot and Tiyu Xilu Station is 8 minutes.
Visit our Guangzhou travel guideOpens in a new window
Map

What's nearby

  • Tianhe Stadium - 13 min walk
  • Grandview Mall - 1 min drive
  • Guangzhou Opera House - 3 min drive
  • Taikoo Hui - 5 min drive
  • Guangzhou Zoo - 20 min drive

Getting around

  • Guangzhou Railway Station - 7 min drive
  • Tianhenan Station - 7 min walk
  • Baiyun International Airport (CAN) - 49 min drive

About this property

Sheraton Guangzhou Hotel

5-star luxury hotel located in Tianhe
Consider a stay at Sheraton Guangzhou Hotel and take advantage of a round-trip airport shuttle, a poolside bar and a hair salon. Indulge in aromatherapy, a facial and hydrotherapy at the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature fusion cuisine and brunch. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), an outdoor tennis court and limo/town car service
  • Express check-out, a ballroom and luggage storage
  • Guest reviews speak highly of the proximity to public transport
Room features
All 445 rooms offer comforts, such as 24-hour room service and pillow menus, as well as perks, such as air conditioning and dressing gowns. Guests reviews give good marks for the size rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and deep-soaking baths
  • Fridges, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 196 for adults and CNY 99 for children
  • 4 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Sheraton Seafood Kitchen
  • Feast All-Day-Dining Rest
  • Lobby Lounge
  • Yue Chinese Restaurant

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Portable bath seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 40-inch LCD TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 3 PM - 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property’s breakfast rate plans include breakfast for 1-2 guests, based on occupancy. Additional fees apply per person for guests exceeding this number.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CNY 196 for adults and CNY 99 for children (approximately)
  • Airport shuttle fee: CNY 780 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night
  • Credit card charges are subject to a surcharge of 100 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 9144010169154142X5
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sheraton Guangzhou Hotel
Sheraton Guangzhou
Sheraton Guangzhou Hotel Hotel
Sheraton Guangzhou Hotel Guangzhou
Sheraton Guangzhou Hotel Hotel Guangzhou

Frequently asked questions

Does Sheraton Guangzhou Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at 粵海喜來登酒店?

As of 26 Nov 2022, prices found for a 1-night stay for 2 adults at 粵海喜來登酒店 on 1 Dec 2022 start from HK$708.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Guangzhou Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Guangzhou Hotel?

Self-parking is free at this property.

What time is check-in at Sheraton Guangzhou Hotel?

Check-in is from 3 PM - 11:30 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Sheraton Guangzhou Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Sheraton Guangzhou Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 780 per vehicle applies.

Where is Sheraton Guangzhou Hotel located?

Located in Tianhe, this luxury hotel is within a 15-minute walk of Liyuan Light Science Museum, Tee Mall, and Tianhe Stadium. CITIC Plaza and Zhongtian Shopping Mall are also within 1 mile (2 km). Tianhenan Station is 7 minutes by foot and Tiyu Xilu Station is 8 minutes.

Sheraton Guangzhou Hotel Reviews

Sheraton Guangzhou Hotel Reviews

Overall score and ratings

8.8

Excellent

Rating 10 - Excellent. 291 out of 534 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 188 out of 534 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 34 out of 534 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 15 out of 534 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 6 out of 534 reviews" "
" "2 - Terrible 1%

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

Dorota
Stayed 3 nights in Jul 2022

10/10 Excellent

Nazar Muhammad
Stayed 2 nights in Apr 2022

8/10 Good

Janie j
Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed.
Well, hotels.con said the deposit is only 500, it’s actually 1000. Next NONE of the reception speak English. Over the past two weeks I’ve stayed at 4 different 5 star hotels they all had English speaking staff... This one was the most disappointing. I have to wait 24 hours to get my deposit back? SERIOUSLY? Every other hotel it’s 15 minutes… why do I need to wait 24 hours? I’ve never heard of this before.
Stayed 1 night in Dec 2021

8/10 Good

Veng Ian
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Alexander
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked pretty much everything. Breakfast buffet could have been better, but it was OK for the price paid.
Stayed 2 nights in Oct 2021

10/10 Excellent

JING
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed here for 9 nights, I enjoyed every single night. There was no issue at all! Staff is polite and very nice. COVID protocols were strictly followed so I feel safe. Room is always clean and housekeeping is excellent. The facilities and views might not be as good as the CBD hotels(Ritz, Four Season) but excellent value.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the mall, downtown. Easy access to metro train.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms with great views of Guangzhou, and a roof top pool.
Stayed 3 nights in Feb 2021