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Sheraton Guangzhou Hotel

Photo gallery for Sheraton Guangzhou Hotel

Primary image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
View from room

Overview of Sheraton Guangzhou Hotel

Sheraton Guangzhou Hotel

5.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
Map
208 Tianhe Road, Tianhe District, Guangzhou, Guangdong, 510000

Explore the area

  • Popular LocationTianhe Stadium13 min walk
  • Popular LocationGrandview Mall1 min drive
  • Popular LocationTaikoo Hui5 min drive
  • AirportGuangzhou (CAN-Baiyun Intl.)50 min drive

Choose dates to view prices

About this area

Guangzhou

Located in Guangzhou Central Business District neighbourhood, Sheraton Guangzhou Hotel is connected to a shopping centre. The area's natural beauty can be seen at Baiyun Mountain and Tianhe Park, while Guangzhou Opera House and Guangdong Museum are cultural highlights. Guangzhou Zoo and Gold Coast Water Park are also worth visiting. Guests love the hotel's convenience for public transportation: Tianhenan Station is 7 minutes on foot and Tiyu Xilu Station is 8 minutes.
Visit our Guangzhou travel guideOpens in a new window
Map

What's nearby

  • Tianhe Stadium - 13 min walk
  • Grandview Mall - 1 min drive
  • Guangzhou Opera House - 3 min drive
  • Taikoo Hui - 5 min drive
  • Guangzhou Zoo - 18 min drive

Getting around

  • Guangzhou Railway Station - 7 min drive
  • Tianhenan Station - 7 min walk
  • Baiyun International Airport (CAN) - 50 min drive

About this property

Sheraton Guangzhou Hotel

5-star luxury hotel connected to a shopping centre in Guangzhou Central Business District
This hotel features 4 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site.
Sheraton Guangzhou Hotel offers 445 accommodations with minibars and a safe. A pillow menu is available. 40-inch LCD televisions come with pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Guangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool, health club or fitness facility.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages spoken

Chinese (Mandarin), English, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 196 for adults and CNY 99 for children
  • 4 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Sheraton Seafood Kitchen
  • Feast All-Day-Dining Rest
  • Lobby Lounge
  • Yue Chinese Restaurant

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Portable bath seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 40-inch LCD TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 3 PM - 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property’s breakfast rate plans include breakfast for 1-2 guests, based on occupancy. Additional fees apply per person for guests exceeding this number.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CNY 350.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 196 for adults and CNY 99 for children (approximately)
  • Airport shuttle fee: CNY 780 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CNY 350.0 per night
  • Credit card charges are subject to a surcharge of 100 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 9144010169154142X5
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sheraton Guangzhou Hotel
Sheraton Guangzhou
Sheraton Guangzhou Hotel Hotel
Sheraton Guangzhou Hotel Guangzhou
Sheraton Guangzhou Hotel Hotel Guangzhou

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 290 out of 531 reviews
5 - Excellent 55%
Rating 4 - Good. 186 out of 531 reviews
4 - Good 35%
Rating 3 - Okay. 34 out of 531 reviews
3 - Okay 6%
Rating 2 - Poor. 15 out of 531 reviews
2 - Poor 3%
Rating 1 - Terrible. 6 out of 531 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.3/5

Staff & service

4.5/5

Amenities

4.4/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

4/5 Good

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed.
Well, hotels.con said the deposit is only 500, it’s actually 1000. Next NONE of the reception speak English. Over the past two weeks I’ve stayed at 4 different 5 star hotels they all had English speaking staff... This one was the most disappointing. I have to wait 24 hours to get my deposit back? SERIOUSLY? Every other hotel it’s 15 minutes… why do I need to wait 24 hours? I’ve never heard of this before.
Stayed 1 night in Dec 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked pretty much everything. Breakfast buffet could have been better, but it was OK for the price paid.
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed here for 9 nights, I enjoyed every single night. There was no issue at all! Staff is polite and very nice. COVID protocols were strictly followed so I feel safe. Room is always clean and housekeeping is excellent. The facilities and views might not be as good as the CBD hotels(Ritz, Four Season) but excellent value.
Stayed 1 night in Aug 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the mall, downtown. Easy access to metro train.
Stayed 3 nights in Jul 2021

5/5 Excellent

Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Stayed 1 night in Mar 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms with great views of Guangzhou, and a roof top pool.
Stayed 3 nights in Feb 2021

5/5 Excellent

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for biz and family holiday.
I'm a veteran business traveller. I stayed there with my wife and 3 kids in adjoining rooms while renewing passports and doing a small vacation in Guangzhou. Rooms were great as were gym and pool. Breakfast was great too. Location is excellent - 5 min walk to subway, tons of shopping and restaurants nearby, halfway between airport and Chenglong amusement park, and 2 stops away from the tower. We stayed for 4 nights total and had a low-stress great holiday.
Stayed 3 nights in Jun 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
WiFi with VPN have issue but staff help me to resolve it. Breakfast can be improve
Stayed 2 nights in Nov 2019