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The East Hotel Hangzhou

Photo gallery for The East Hotel Hangzhou

Property entrance
Down duvets, Tempur-Pedic beds, free minibar, in-room safe
Down duvets, Tempur-Pedic beds, free minibar, in-room safe
Down duvets, Tempur-Pedic beds, free minibar, in-room safe
Down duvets, Tempur-Pedic beds, free minibar, in-room safe

Overview of The East Hotel Hangzhou

The East Hotel Hangzhou

4.5 star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
No.198 South Hushu Road, Gongshu District, Hangzhou, Zhejiang, 310005

Explore the area

  • Popular LocationWulinmen Wharf17 min walk
  • Popular LocationZhejiang Museum of Natural History20 min walk
  • Popular LocationHangzhou Opera3 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)46 min drive

Room options

About this area

Hangzhou

The East Hotel Hangzhou is located in Gongshu, a neighbourhood in Hangzhou, and is on the Strip and on the riverwalk. Archaeological Ruins of Liangzhu City and West Lake reflect the area's natural beauty and area attractions include Zhejiang Science and Technology Museum and Hangzhou Stadium. Zhejiang Museum of Natural History and Xihu Tiandi are also worth visiting.
Visit our Hangzhou travel guideOpens in a new window
Map

What's nearby

  • Wulinmen Wharf - 17 min walk
  • Westlake Culture Plaza - 19 min walk
  • Zhejiang Museum of Natural History - 20 min walk
  • Hangzhou Opera - 3 min drive
  • Hangzhou Tower Shopping Mall - 8 min drive

Getting around

  • East Railway Station - 7 min drive
  • Shentangqiao Station - 9 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 43 min drive

Restaurants

  • Starbucks - 4 min walk
  • Finite Coffee - 9 min walk
  • Muxin Coffee - 13 min walk
  • The Grandma's - 14 min walk
  • Moguoshuijiao - 17 min walk

About this property

The East Hotel Hangzhou

4.5-star luxury hotel located in Gongshu
Take advantage of a return airport shuttle, a free food/drink shopping service and a terrace at The East Hotel Hangzhou. The on-site restaurant, The East Cafe, features garden views. In addition to a cafe and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • Swimming pool
  • Free self-parking, valet parking and extended parking
  • Full breakfast (surcharge), a free theme park shuttle and express check-out
  • A lift, concierge services and express check-in
  • Guest reviews speak highly of the helpful staff
Room features
All 122 rooms boast comforts, such as pillow menus and laptop-compatible safes, in addition to perks, such as laptop-friendly workspaces and air conditioning. Guests reviews speak well of the comfortable rooms at the property.
More conveniences in all rooms include:
  • Tempur-Pedic beds and down duvets
  • Rainfall showers, separate baths/showers and free toiletries
  • 40-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, mini fridges and electric kettles

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site
  • Free valet parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free theme park shuttle

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 124 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The East Cafe

Things to do

  • 24-hour fitness centre
  • Swimming pool

Family friendly

  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow menu
  • Tempur-Pedic bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 40-inch LCD TV
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar
  • Mini fridge

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 24 April and 29 April.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 268.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: CNY 124 per person (approximately)
  • Airport shuttle fee: CNY 330 per vehicle (one way)
  • Rollaway bed fee: CNY 268.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

East Hotel Hangzhou
East Hangzhou
The East Hotel Hangzhou Hotel
The East Hotel Hangzhou Hangzhou
The East Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Does The East Hotel Hangzhou have a pool?

Yes, this property has a pool.

Is The East Hotel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at The East Hotel Hangzhou?

Self-parking and valet parking are free at this property.

What time is check-in at The East Hotel Hangzhou?

Check-in is from 3 PM - 5:30 AM.

What time is check-out at The East Hotel Hangzhou?

Checkout is at noon.

Does The East Hotel Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 330 per vehicle applies.

Where is The East Hotel Hangzhou located?

Located in Gongshu, this luxury hotel is within 1 mile (2 km) of Wulinmen Wharf, Westlake Culture Plaza and Zhejiang Museum of Natural History. Hangzhou Opera and Hangzhou Tower Shopping Mall are also within 2 miles (3 km). Shentangqiao Station is 9 minutes by foot and Chaowang Road Station is 17 minutes.

Can I cancel my reservation for free at The East Hotel Hangzhou and receive a full refund?

Yes, The East Hotel Hangzhou offers free cancellation on select room rates, because flexibility matters! Please refer to The East Hotel Hangzhou cancellation policy on our site for more details about any exclusions or requirements.

The East Hotel Hangzhou Reviews

The East Hotel Hangzhou Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 257 out of 397 reviews" "
" "10 - Excellent 65%
Rating 8 - Good. 121 out of 397 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 13 out of 397 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 3 out of 397 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 3 out of 397 reviews" "
" "2 - Terrible 1%

9.3/10

Cleanliness

9.1/10

Staff & service

8.5/10

Amenities

9.1/10

Property conditions & facilities

Reviews

10/10 Excellent

J S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

YUENYI BARBAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and everything
The hotel staff were nice, efficient and accommodating, and helped to make my stay really easy and wonderful. The room is spacious, the bathroom is huge. Everything was so clean, and they also provided good quality bathroom amenities. It was really a great experience. Thanks - esp to Jason, Ada and Chris at the front desk.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A thoughtful and comfortable boutique hotel
It is a thoughtful hotel paying attention to details. The room is spacious, comfortable and clean though the floor is a bit worn down. I like the lighting buttons which are located at both sides of the bed for easy access. However, the lighting at the entrance where the airconditioner is located is not enough. It will be better if a luggage rack is provided. Mimi bar is also free. The staff are polite and helpful. The location is convenient with local eateries and subway station nearby.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely designed hotel, staff is helpful and speaks well english
Stayed 2 nights in Apr 2019

10/10 Excellent

RINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019

8/10 Good

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast used to be really good but is now pretty por
Stayed 4 nights in Jan 2019

10/10 Excellent

Elaine, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , helpful staff . Felt star warmth , like a home
Stayed 2 nights in Nov 2018