Beijing Houhai Lake Hotels

" The service here is nothing short of exceptional. What truly stands out is not just the efficiency or professionalism, but the genuine warmth, attentiveness, and care shown by the team throughout our stay. Every interaction felt thoughtful and sincere, and it was clear that their priority was to ensure guests felt comfortable, supported, and truly welcomed. Yuxin, LiLi, Xiao Yan, and Alice deserve special recognition. They are incredibly patient, kind, and attentive, consistently going above and beyond in ways that feel natural rather than transactional. Whether it was arranging transport, securing reservations at popular restaurants, helping us navigate local payment systems, or simply checking in on us while we were out enjoying the city, their care was constant and reassuring. What made this experience especially meaningful was the sense of belonging they created. Staying here felt less like being in a hotel and more like being embraced by a family. Their presence added a human warmth that elevated our entire Beijing experience, making it richer, easier, and far more memorable. This is hospitality at its very best—genuine, thoughtful, and deeply personal. I would wholeheartedly recommend this place to anyone visiting Beijing who values warmth, care, and a truly homely experience. Sincerely, Lee Family "

"Very good in overall especially courtesy of staff. Very helpful."

"Room was spacious with washer and dryer! Excellent"

"I’m giving the hotel a 5 star rating for their hospitality and responsiveness. There were many freebies in the room and delicious breakfast, and the staff even installed a safe bed rail since my baby was traveling with us. Unfortunately the bed was still a bit small for our family of three, and the hotel was very kind to allow us an early checkout and refund us for the remaining evenings. The five star review reflects the hotel’s responsiveness and willingness to work with their guests. "

"Provided complimentary laundry service. Great location"

"Great hotel"

"clean room, easy accesibility to main tourist spots, good staffs"

"Front staff is amazing and helpful. I urgently needed some letter envelope and the staff at concierge searched it for me right way much appreciate. A little concern that someone smoke in the public area i.e washroom in this non smoking hotel"

"Everything was amazing !"