Howell Pet-friendly Hotel

"The first day when we arrived at the hotel. It was so many people there and kids running wild all over the hotel. The room that the front desk clerk gave me was awful. Beds was sloppy made up, bathroom sink cracked, tub was stopped up, no heat, balcony door was broke and couldn’t open, couch was worn out and didn’t let out, the pillow covers and and one bedsheets had mildew stains on it, the wall had broken pieces of concrete on it, they just need to throw everything in that room in the garbage and remodel it over. My whole stay I called for house keeping to bring us clean towels, and toilet paper. They bought up clean towels one time and the rest of our stay we had to go downstairs to get whatever else we needed. I NEVER ever been to an Embassy suites hotel where me and my family was treated so bad. The staff there is rude, racist and needs to be re-trained on how to work with paying guests. The swimming pool area stayed dirty and no one never showed up to re-stock the towels. I went several times to the front desk to ask if I could get 3 towels for me and my kids and Jessica said I can’t give you any towels right now but I’m going to have someone bring them in the pool room. Me and my kids was in the pool for 2 hours and no one never showed up to restock the pool room towels. On our way out at 10 pm when the other guests arrive at the pool, I noticed the guy on his way in the pool room a bunch of towels to restock. Also the elevator stopped working. I stay was horrible."

"Room was very clean "

"It was a pleasant getaway for a self care weekend. "

"Beautiful hotel in Birmingham, an upscale area With restaurants and shops. I would call the Townsend a 4.5 hotel, not quite a Ritz, but way above a nice Marriott. The bed was the most comfortable bed ever, the staff responsive, the room well designed and the bathroom lovely. The shower was not strong. "

"Great location. Excellent pub and amenities. "