Detroit Great Lakes Crossing Outlets Hotels

"Friendly staff, helpful and responsive to problems. (Something was not working in my room, front desk staff was very apologetic and had it fixed by the time I returned.) However I was surprised that in my three nights there the room was never cleaned once. It didn’t objectively “need” it, I guess, but if they don’t plan on servicing the room during your stay it seems like the sort of thing they should be explicit about (“we won’t automatically service your room, if you would like us to clean it please ask,” or something like that)."

"I liked it but i didn’t like the front desk staff and housekeep stole my daughter necklace or they simply didn’t try and look for it. "

"Everything was absolutely amazing"

"All ok"

"Room was nice and clean and fully stocked with towels."

"Super clean. Awesome staff, great food. This is an overall excellent place to stay"

"The door on our patio was broke so we could not lock it. Only one light worked in the room. The lobby looked nicer than the rooms by a long shot "

"Our room had slime had stains on the floor, bed skirt, and shower curtain. There were also huge pieces of tape on the wall. It looked like the room had been used for a birthday party previously. When I went to inform the front desk about it because I didn’t want to be charged for someone else’s mess or lack of cleaning on the house keeper’s part, the employee was very rude. I didn’t ask for a change of room because it didn’t directly impact our stay and she so impolitely told the guest in front of me that they were booked up. The unprofessional front desk employee kept asking if there was anything else I wanted to complain about. I didn’t go to the desk to complain but to simply have documentation of the state of the room. Front lobby was very clean and modern but the rooms have not been updated in a few years to match the lobby. "

"Me and my bestfriend stayed here for a girls trip and we enjoyed our stay a lot !! The 2 front desk ladies were so nice and welcoming. Everything was super clean , it smelled good , and it was a good location to get to everything we needed! Highly recommend!!"