Kitasuna hotels in Tokyo

"The good parts: The front desk staff were very helpful when I needed to call the airline on a local Japanese telephone number, allowing me to use the front desk phone without charge. The location is convenient for this price point. There is an underground passageway from Shinjuku station straight to the hotel, open until 23:00. (Though difficult to find, looking for the entrance to the Shinjuku subway line should put you in the right tunnel) There are convenience stores and restaurants in the same building. Not so great stuff: The rooms are small, even by Tokyo standards the space to move around the bed is tight. The rooms are not even slightly sound proof. It sounds like they put up standard stud walls with simple plasterboard. You can hear people in other rooms talking, snoring and banging around. They give you ONE low quality pillow upon checkin. You want more pillows? They put a small amount more in the corridor each day for first come first served. Reception simply tells you to check there. The TV is the worst hotel TV I have seen in a long time. The toilet is unnecessarily LOUD! Sit down? LOUD. Flush? LOUD. Refilling the tank? LOUD. I have never come across a toilet this unnecessarily loud. The provide one medium sized towel and one hand towel. You can put a sign on the door to just provide a new set. But they will come in after 3 days, clean and remove any extras. The laundry room is far too small for this size if hotel. It needs to be twice the size."

"Thank you. In and out and efficient! "

"Loved the location and the room type I stayed in. I would definitely recommend and come back again "

"The rooms are well decorated and spacious. The staff were friendly and helpful. The breakfast was good, and the spa was very nice. The location is also great, right next to the subway station."

"Stayed at this hotel with my partner and our 8 y/o daughter. Choosen based on proximity to the start of the Tokyo Marathon which I was a participant. Hotel and staff were fantastic, we booked two rooms and I emailed shortly before arrival asking if they could be close to each other and they gave us rooms next to each other. All the staff had a smile on their faces and were always happy to help. Rooms are not huge (but it's Tokyo!) but more than adequate and had a good sized wet room / bathroom. Walking distance to main Shinjuku station and a great base for sightseeing. And what's not to like about a hotel with a massive Godzilla Head!!!!"

"What an amazing partnered Disney hotel! The hotel was great! My daughter loved that from 2pm-11pm there was a snack station with candy, chocolates, puff ice cream, and DRINKS! yes, alcohol is included between that time and slushies/soft drinks for kids. We will definitely be back. The shuttle was a great plus along with their Tirtoir room that had everything you could think of. "

"Excellent stay"

"Very helpful and friendly staff"

"Location, location, location. A great hotel near all"