Kitayuzawa Onsen Hotel with Pool

"This hotel truly felt like a five-star home. From the moment I arrived, the service was impeccable. Although the parking entrance is a bit tricky to find, the staff at the main entrance were incredibly helpful, guiding me to the designated lot and immediately assisting with my luggage. The check-in process was seamless and efficient. The Onsen Experience: Located in a renowned hot spring area, this hotel’s onsen facilities are second to none. They cater to everyone’s needs, including lower-temperature baths for those with high blood pressure, and both indoor and outdoor options. I was particularly impressed by the impeccable cleanliness—I didn’t see a single stray hair on the floor as staff were constantly cleaning. They also provide high-quality, complimentary toiletries and skincare products that were so good I ended up buying some at the hotel shop. Room & Comfort: I stayed in a Western-style room which was spotless and well-organized. The view of the snow-capped mountains from the window was breathtaking. It was a very restful stay, and I loved the convenience of being able to walk around the hotel comfortably in the provided yukata. Dining & Location: The breakfast buffet was incredible, with an extensive variety of exquisite dishes—there were so many options I couldn't even try them all! The location is also perfect, just a short walk to the famous Jigokudani (Hell Valley) and the local shopping street."

"Absolutely amazing place for kids and family. Everything is within door step and staff are amazing… we will be back 😎"

"Everything was fabulous"

"spacious room. Convenient snow gear locker. Nice onsen"

"The onsen was the best I’ve ever been in. The outdoor “wood spas” with about 10 different minerals and essential oils was absolutely fantastic. My only gripe is that the half board meals are identical day to day. I only stayed 2 days, so I’m not sure how frequently the food items change. I will say the selection is giant. Because I’m used to places that change the food options daily.. I tried to eat through the whole buffet on the first day, trying little bits of everything. Had I realized it didn’t change, I would have just had larger portions of some items and tried other stuff the next day. "

"Family friendly onsen"