Eventhou there was a couple hiccups when we arrived, but the staff took care of the problem pretty fast. The room was decent, the only problem with the room was at the beginning when we went inside the room, there was unpleasant smell, I think because they didn't use this room for quiet sometimes, but they took care of it. And the 2nd hiccups was the blackout. The whole island was having problem with the electricity and the Hotel didn't prepare for that, so we had a blackout almost 2 hours. As a 5 stars hotel, they need to prepare for this kind of problem.
But overall we had a pleasant time staying here. The view from the hotel was breathtaking. The staff was amazing, especially the front desk. Thanks to the Assistant Manager Mr. Ricky Reynaldi for his prompt action taking care our room if we have problem and maintaining our airport transport back and forth smoothly. Thank you for Mr. Eki, Mr. Nando and Mr. Anggit for patiently listening to my complaint and took care the stuff. Will definitely come back and recommend the hotel to family and friends. Thank you again.