Omni Lake Dallas hotels

"Good"

"Worst experience torn bedsheets and torn window’s covers. Don’t have drinking water in entire hotel. Wending machine is not working. When we request for drinking water hotel team advising to walk down to the street and get water from gas station."

"Very helpful staff and large comfortable, very clean room for a one night stay near the airport. A short drive to lots of restaurant options."

"Dissatisfied does not even begin to describe my experience at this Embassy. I frequent Embassy brand on a regular basis. By far, this has been the most unpleasant and disorganized encounter ever. It began at check in when there was uncertainty the room was ready. The room not fully cleaned nor smelled fresh. I never received housekeeping after multiple requests and assurance the messages were passed on. It was impossible to get fresh linens; I literally used the same washcloth for 3 days! The heating/air unit only blew cold air regardless of temperature I selected. I was freezing most of the time. If you name it, I feel it went wrong during this stay! The parking garage is terrible and does not feel safe. The breakfast was subpar- the omelettes were just thrown together. Besides the front desk customer service, the staff have horrible attitudes, they were not friendly or welcoming- especially the bartenders. I’m in total shock that this is Embassy. NOBODY SEEMS TO LIKE WORKING HERE OR HOW TO FAKE IT! I have high expectations for Embassy and this location went below the bar. I do not foresee staying at this location again in the future."

"The staff were super nice but there was not breakfast like we were told there was. The handicap shower flooded and got water everywhere! The people above were super loud and I notified front desk and was told they would switch us rooms and it never happened! "

"Overall, the building is quite old. It’s clean but shows signs of use over time. Not giving it 5 stars because they did not perform room service one of the days and when we went to the front desk, they stated that you have to request it in advance and it’s not done automatically which is not true at all (they later confirmed that the room service was in fact supposed to be done unless explicitly stated not to as with a do not disturb sign)."

"Good hotel ! Clean rooms "

"They could use an adults only pool /hot tub area. The outside pool was very full. Overall loved our stay though"

"My second time staying here, and I absolutely LOVE this hotel! It’s feels so luxurious and the staff are always super helpful and friendly. I love the pool/ hot tub & cabana area, it was so nice to unwind. The rooms are so clean and cozy, and the plush robes make me feel like VIP!!! The bar & restaurant downstairs are great and have double happy hours, and you don’t even have to leave the hotel! Cafe was amazing as well, i enjoyed a delicious latte & fresh pastries. I’d recommend the Sandman Signature to anyone looking for a relaxing stay in the area!!!"