Hanoi Lotus Water Puppet Theater Hotels

"This was a really comfortable hotel stay. The bed was wonderful. The service from the staff (front desk and breakfast restaurant) was amazing. The breakfast was delicious - including the most amazing Vietnamese coffee of our trip! Ideal location in the old quarter."

"Excellent"

"Stayed here for a week and had a really great experience. The hotel was clean, and the staff were always friendly and helpful. Loved the buffet breakfast - lots of options and everything was fresh. The location was also perfect and made it easy to get around. I would definitely come back!"

"Staff were great and helped us with early check-in as well. The overall property condition was good except the fact the there were no lifts/they were non-operational. Breakfast needs some work too as the options were very limited specially for people who don’t eat pork."

"The rooms are clean and comfortable. The breakfast buffet was delicious, fancy, and convenient. Staff is always attentive, helpful, and kind. They provided us useful information on areas to shop/eat. They even helped arrange transportation to our next destination (Sapa). The hotel is very close to many shops and restaurants. It’s also very walkable to Old Quarter and the Hanoi Lake Kiem. If you’re there on the weekends, it’s close to the night market that opens during the weekend (very walkable)."

"The hotel description is misleading. There is NO onsite breakfast facilities. Breakfast is down the road, outside the hotel!! When we arrived, the only lift in the hotel was "out of service". This is definitely NOT a 4* hotel. It is more like a 1* hotel. This hotel does NOT come with the concierge, the facilities, decor, or top notch service that all 4* hotels offer. This hotel offers absolutely nothing. The staff are miserable and unhelpful. The rating for this hotel definitely needs to be reclassified. Regarding the room. We asked for 2 room queues, but was told we could only have one and if one of us needed to access our room we had to get reception to let us in. The sockets in the room was loose. The kettle needed to be unplugged to stop it over boiling. There are some good points to this hotel, and that is it's location. It is on a quirky road in the centre of all the hustle and bustle."

"Good value for money. Staff are excellent"

"The breakfasts were amazing with something for everyone. I will miss that choice a lot. "

"Great service by the staff, really outstanding. There was one night where a friend and I were at a lost for where to go for dinner and it was running late. One of the staff members helped us quickly call up a place and got us a table! Saved our night, and the food was delicious!"