Malvern Spa Hotel

"Beautiful location and property. Love the high ceilings and attention to detail. "

"The room was clean. But there was no heat and it was freezing. We got creative and used a hair dryer to stay warm. There was one night that there was this smell permeating from somewhere else. The smell reminded me of the sewer. The odor was stromg. Also, I heard one of the guests say she was stuck in the elevator. It was a meh kind of stay. "

"Great location to the convention center. Food was within walking distance. "

"I had a bad experience during my five night stay. In my room, I found a fly animal in my coffee machine, leaking water through my shower door ( I fall after my shower), uncomfortable old mattress, and broken drawer along the other issue. Extremely disappointed for a luxury hotel!"

"There were only a few issues. The furniture and wallpaper need updating the lighting in the bathroom was not good. Bathtubs are out of date, and for older people, dangerous to navigate. The HVAC system let cold air in from the outside. Pros: very friendly staff. The restaurant served up very tasty food the bed was okay but felt a bit saggy and worn out. "

"Hotel was nice but not as nice as other Kimptons I have stayed at. Our room was an accessible room which definitely felt like a different hotel experience - not the same level of decor or quality. "

"Took our 7 year old and really enjoyed our stay! The staff was great, friendly and accommodating. The hotel is in a great location and many things were walkable or a quick walk to the subway. The rooms were clean and the bed was so comfortable! I really appreciated being able to check in early after traveling overnight from the west coast, but I realize that may have been easier to do on a Tuesday morning than a weekend so I don’t expect they can accommodate that for a weekend check in."