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“I liked the thoughtfulness and generosity of the staff and their friendly interactions. I also appreciated the late check out because I overslept.”

“Overall a very nice experience. The room and hallways clean. Check in check out was easy. House keeping amazing! People friendly most of the time. Lots of parking, which is needed. Coffee shop coffee was disappointing. Very weak. Restaurant staff friendly but menu not enticing for us.”

“Rooms were clean and staff very helpful. Great location looking over Kahului bay side. Good place to stay for convenient shopping and close to airport”

“The staff were the absolute BEST!”

“We absolutely LOVED the Napili Village Hotel. The check-in process was very easy as I was nervous because the office was closed the day we checked in but they have an amazing system for after hours check ins and were able to navigate the property and to our room easily. Although we could not see the ocean as much as we had hoped, Napili Bay/Beach was accessible through the back alley which we loved. We explored a few beaches throughout our trip and we found that one the most serine and……

“Loved that they had the basic necessities for the beach, the beach was almost private, and had the most surreal sunsets. They had beach towels and chairs. The room was clean. They promised breakfast but didn’t have that which was disappointing. The coffee machine in the room didn’t work which was annoying. The staff was very nice, Overall a great experience!”

“Hilton Grand Vacations Club Maui Bay Villas is an exceptional beautiful property with a great room layout and upscale furnishings that make you feel like you’re staying somewhere special. The staff was very helpful with expedient chech-in/check-out, detailed information about property layout, services, and other amenities available. HBVC has pride in their property as the grounds themselves are beautifully maintained with the several pools, waterfalls and an adequate gym. Plus, the property……

“Overall we had a wonderful stay as we visited on a family vacation with our 3 children. Staff were very friendly, pool was great, beautiful location! I will say though that the beds were horribly uncomfortable. My husband had to quite literally sleep on the couch cushions placed on the ground as the bed was extremely hard, shook constantly due to any movement. I slept on the bed with our baby and didn’t sleep well the entire week. This is the only issue we had as the matttess topper also was……

“员工完全没有经过培训，非常没有礼貌。 第一天我按时到达，被告知房间还没收拾好，仅仅是告知，连句抱歉都没有，好像这是应该的。 5晚住宿只有一天客房服务（打扫卫生），这倒可以理解。但是如果不催促的话，这一天的卫生可能也没有人打扫。我催了两遍，才勉强打扫。 最后一天退房，前台居然没人。 总之，员工素质极差，完全不能匹配这个酒店。”

“The pros are the hotel has great facilities for families, they have some really good slides for the kids, an arcade room, a Starbucks nearby and also car rental. There are two restaurants onsite and a few others within proximity. I also like the lobby area where they have a couple of tree swings, chess and some activities for the kids. That said, in terms of value, the room does not justify it. The bed was creaking, toilet is really small (you can’t even open the the door fully without swiping……

“I saw a scorpion on the floor of our room, the refrigerator make a lot noise and the room is very small.”