Mercure Beach Hotels

"The staff was extremely rude and unprofessional throughout my stay, which made the experience very uncomfortable. The room itself had a strong unpleasant odor that did not go away, even after airing it out. To make matters worse, there were cockroaches in the room, which is completely unacceptable and raised serious concerns about the cleanliness and hygiene of the property."

"Beautiful resort"

"This hotel was really disappointing. Besides being conveniently located near Maho Beach (to watch and experience the plane jet blast & landing), the Casino and restaurants, it really isn't worth the price paid. *The bathroom walls are grimy and not cleaned properly. *There was construction going on outside our balcony *Thank God for Cedric at the front desk that helped us with a room change. The lady that checked us in wasn't very accommodating at all. The staff was clueless about anything we asked about, and obviously were not doing anything out of their scope of work. *We saw a roach while waiting on our omelets run across the omelet station, and NONE of the staff were alarmed. In fact one of the staff members said due to everything being in the open, it's expected. That was it for me. I refused to eat anything else at the hotel. The food was subpar at most in any event. *We paid extra for dinner at Azul and it was amazing. The menu was limited, but the food was delicious and the ambiance was top tier. I feel slighted because I definitely didn't get value for my money. Upon check out I finally spoke with a Manager named Govanni (I think was his name) after two previous failed attempts. He was apologetic, but not at all surprised by my complaints. The roach at the buffet didn't surprise anyone I mentioned it to. That speaks volumes and that tells me that it's normalized at this resort. First and last time booking this hotel."

"The room was clean and well maintained. Some staff was friendly others no so much. So didn’t speak unless spoken to and even then barely spoke. The view was amazing."

"This was a lovely experience and the host was amazing! There was an amazing Thai restaurant nearby and it was incredible! In fact everything was incredible. You will not be disappointed with the cuisine on the island. The apartment was right on the beach and the water is beautiful. We loved it!!!"

"We were right on the beach with a wonderful pool maybe 50 feet from our door and the ocean front was not much further. There was even some decent snorkeling around the rocks next to our beach. There were restaurants on either side of the condos that were great and a French bakery nearby with heavenly croissants and sandwiches and desserts, also a shop with French cheeses and wine. Betty and Pascal were very attentive hosts and extremely helpful especially when we accidentally locked ourselves out on the morning of our last day!! I would definitely stay there again."

"Stayed with a group of 4 for a girls trip and it was the perfect stay. The unit was more than enough space to accommodate us and had everything we needed from beach towels to laundry detergent to bug spray to beach chairs. The views were stunning, the community is quiet, welcoming, and felt very safe. We are absolutely planning to come back to stay here again"

"If you are looking for a place that is directly on the water with beach and pool access, this place is ideal. In addition, we were able to walk to several excellent restaurants with beach views. There is also a French bakery in walking distance with an excellent selection of breakfast and lunch options. Our host was excellent. She made certain we had everything we needed, which made our visit very memorable."

"Great location with lots of services nearby. Communication was a little challenging, but eventually worked out"