Cancun Moon Palace Golf Club Hotels

"The staff were pleasant and helpful. The room was spacious and very clean. The breakfast was very good, with a lot of options. We would stay here again!"

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"This is our 4th time staying at a Royalton property and this experience was very disappointing. First Expedia states the accommodations come with $300 room credit you have to listen to a 3 hour sales pitch the join a Marriott reward program then at the end they still don’t give you the $300 credit. When questioned about this at checkout staff stated multiple people have had this same issue and to leave a review. We booked a jacuzzi terrace suite the jacuzzi was dirty upon arrival then once cleaned brown ice cold water came out. The jacuzzi tub in the room also did not have hot water. The excursions they sell you at the resort are not what they say they are we booked an excursion that included snorkeling when we got there we were told snorkeling was cancelled and was not offered even a partial refund. Everywhere you turn someone is trying to sell you something even if you declined while walking past 15 minutes earlier. There were raccoons roaming the halls and stairwells at night the entire resort smelled like sewage. Everything was very rushed if you got up from your table after eating to get dessert your table will be cleared and someone else will be sitting there. We booked a massage that comes with usage of the entire spa including hydro massage sauna hot tubs that all was rushed and monitored with staff telling you where you can go and how long. We did not received the entire 50 minutes allotted for either the massage or spa amenities."

"Great shots of tequila!"

"All 💯👊"

"The hotel serves the same thing every morning for breakfast. The people working in the breakfast room was nice, kind and welcoming. The front desk staff need retraining on how to deal with customers. I buy tokens to used the washer and dryer. It took me 2 wash to wash the clothes because the washer didn’t wash the clothes property. I notify the front desk about me wanting to return the token i didn't used. Daniel was one of the staff there on May3,2026 at approximately 10:15am (2male and 1 female which i think was the manager) refused to give me a when i notify them i will be checking out today. They told me it had to be the same day which i brought the token at about 12:30am. After several minutes with me continuing to asked for my refund and letting them know their wrong they finally gave it to me. Its. Ot about the refund but the principle of doing things."

"The property was kept very well groomed. The dining options were excellent. The staff were polite and always helpful. I have travelled extensively and have never encountered aggression with trying to get my future business as I did on this visit. The salesman actually commandered my luggage tags and said he would take care of it. After realizing that I was not going to buy a membership he had to chase us down to return the luggage tags which I felt were held hostage. It was not a pleasant introduction to the property. He basically wasted the first hour of my time at The Grand when an impression could have been made more positive. I belong to both Disney and Sandals and neither have been so oblivious to the fact I was on holiday and wanted to see the property not hear a salespitch. On a very positive note the fitness center is superb. The beach was not ideal due to sargassum so working out became a part of my visit. Again on leaving there was another aggressive young salesman and all this achieved was leaving me with a negative impression. There are so many positive things about the three resorts that it is sad to find this impression is one that lingers."

"I was disappointed with the check-in process. We arrived around 12:30 p.m., understanding that check-in is at 3:00 p.m., but after paying for incidentals, we were told a personal assistant would contact us with our room assignment—which never happened. I followed up twice and was given inaccurate wait times before ultimately having to find another staff member at 3:00 p.m. to complete check-in. Additionally, before receiving our room, we were directed to someone who claimed they would explain the resort amenities, but it turned into a high-pressure attempt to get us to attend a 90-minute sales presentation for vacation packages. This was very off-putting and not something I expect while on vacation. Although Ava is a newer resort, I noticed more wear and tear than expected. The pool was the highlight, but the food and service across the restaurants were mediocre. The one standout was housekeeping—our room was cleaned daily and very well maintained."

"We had a great 4 night trip to Haven for my Birthday. We upgraded to the Serenity Club Ocean Front and this was so worth it! The views were beautiful and we liked the patio and hot tub. The added amenities and upgraded service for the Serenity Club was well worth it. Our Butler, Gaby, took care of all of our dinner and spa reservations, and left a special birthday surprise in our room. We really enjoyed the Vistas and Tahani restaurants for breakfast. We spent time at all 3 pools and each had a unique vibe. The only thing we weren’t impressed with was the wines on the inclusive menu and the food at Olios and Agua Benito. My husband ordered a steak off the upgraded menu and was underwhelmed. We did find that the bars did have premium liquors like Tito’s, Jack Daniels, and Jose Cuervo, you just have to ask for them by name. The staff were all fantastic and so accommodating. A note about Gluten Free options. I found that menus were all clearly marked and that the chefs would accommodate where they could. They also explained what features of the dish had gluten so you could make an informed decision to your own tolerance I.e cross contamination from fryers etc . Vistas made me a GF avocado toast that was excellent! Every single thing was sparkling clean! "