“The receptionist was really helpful during check in and gave us a number of recommendations for food and drink. Brilliant location for exploring Bilbao, lots of bars and shops nearby and a short walk to the river. No air con but fans provided in the room and they were more than adequate. Would recommend. ”
“Loved my stay. Great place. So close to the bus station and many restaurants and bars. Was worried it would be noisy because it was close to the stadium but it was quiet and peaceful.”
“Hôtel de qualité très propre mais zéro presence (carte d'accès laissé sur le desk avec juste une partie de mon prénom)
Mon fils va oublié des peluches j'ai appelé par téléphone, watzapp, mail zéro réponses
Si tu veux dormir et te garer c'est très bien pour le reste c'est zéro ”
“Bit of trouble accessing properly at first, as no access code came through!however it was sorted within 10min!by lovely memeb of staff!who worked in bar across road!!otherwise room/cleaning/was all good!Great shower!kitchen down below also good to have and washing machine and drying!only thing i have against is itz a 15 min away from central!so if you're looking to be bilbao itself??on a gd day!lovely walk along river!about 30min?i enjoyed walking along river!though a lot of changes going……
“Todo estuvo genial. Solo un pequeño detalle de la habitacion que tomamos, porque esta del lado de la calle y hay mucho ruido por las noches asi que prepara tus tapones de oidos como nosotras y listo 😁 o seria buena idea de parte del hospedaje proporcionar gratuitos 😀 ”
“Muy buen lugar. Atendido 24 horas por teléfono. Incidencia con aire acondicionado que resolvieron con eficiencia. Muy limpio. Cómodo. Nuevo. Servicio de cafe o te en la habitación. ”
“We were lucky enough to get the room on the corner with the full view of the old town streets. It was lovely to have coffee and look down on the lost tourists and locals. Room was very comfortable, clean, and the beds amazing. Breakfast usually included some bread, products, yogurt, juice, coffee fruits. Plus they had a microwave. You could use a mucrowave if you decided to bring something into to eat. I”
“The people who helped us were amazing. The room was themed and very nice. Some people have mentioned noise being a problem. We were not bothered at all and found everything very charming. ”
"A disappointing experience - written by my husband who was the one who stays at this hotel
Spent a night in the Artist Gran hotel of Arts on my way back from the Camino de Santiago. I do not know if it was because of my backpack and casual pilgrim dressing but from the start, the service was a bit arrogant. I booked a room with queen size bed (indicating preference on high floor), but was given a DOUBLE bed for 3rd floor. As for the view, Smart Inner View means facing the window of your neighbor (welcome back to the dormitory in the Albergue!). An experience certainly not to be repeated. Get yourself an hotel with better service. You deserve better!"
"Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very lazy and don’t attempt to top up the food or clear plates from tables (whilst eating food in front of guests). Same level of poor service was seen in the rooftop bar, with glasses all over near the pool. All staff need a significant amount of training to be at an acceptable standard. "