畢爾巴鄂阿萬多酒店住宿推介

「A disappointing experience - written by my husband who was the one who stays at this hotel Spent a night in the Artist Gran hotel of Arts on my way back from the Camino de Santiago. I do not know if it was because of my backpack and casual pilgrim dressing but from the start, the service was a bit arrogant. I booked a room with queen size bed (indicating preference on high floor), but was given a DOUBLE bed for 3rd floor. As for the view, Smart Inner View means facing the window of your...

「The location is perfect for a day tour at Bilbao. Right next to the Guggenheim Museum within walking distance to the old city, other tourist spots and nice restaurants.」

「早餐不錯」

「Excellent service, highly recommended.」

「The stay was very comfortable, spacious and location was perfect, close to everything. My only recommendation will be that provide clearer instructions on the check-in and be more proactive on communication. The check-in instructions and self check-in process is a little bit confuse. Sometimes the door did not respond to the code and spend sometime trying to retrying the code. Kind of annoying when happens late in the night. Besides that everything was excellent. Will stay again.」

「Prime location, very clean, nice bedding, firm mattres, friendly staff」

「Clean rooms, spacious. Liked that it has a small open kitchen, and also a washing machine. Centrally located. Double glazed windows so it was quiet in the room too!」

「The hotel room is nice, there are metro station and Euskotran station near the hotel, it is easy to access the old town and some famous attractions, like Guggenheim Museum.」

「櫃檯先生直接將我們房間升等成比較大房間。真是太貼心了。」

「地點很好，房間乾淨整齊，應該是一個不錯的選擇。可惜一直沒收到事先48小時要傳送的入住登記連結，苦等不到後前一晚聯繫hotels.com的客服。告知情況，線上人員查詢後告知該飯店必須線上事先入住登記，代打電話聯繫飯店，線上等待後服務人員回覆飯店方下午5點後就不接電話，會持續幫忙追蹤還發email確認此事件。可惜當天至下午3點都無任何回覆。只好直接打電話給飯店（此時還無法用whatapp聯繫），等待冗長的語音後終於有人回應，詢問完整資料（姓名，訂房編號）後才說要先線上登記，再詢問我的email信箱（逐字確認）後終於收到連結完成登記方可前往入住。此時才有商業登記的whatsapp號碼。這一切過程讓在外旅遊的我心力交瘁。」