Museo Maya Trailhead

I loved the room. The best part was the ocean view, breathtaking. There were 2 downfalls though. The shower was cold and the toilet was clogged. After reading the multiple signs, not throw paper in toilet, it was still clogged. And the receptionist didn't really explain much about the hotel, as far as how to get to the room, if there is an elevator or stairs, room service or other amenities in the building. Basically, if I didn't ask, I wouldn't know. But overall, I enjoyed my stay.

The ocean was beautiful from our terrace. The room was clean and service was doable.

We recently stayed 9 nights at Majestic Mirage for our anniversary in an ocean-facing rooftop pool room, and overall we had a wonderful vacation. The room itself was fantastic—spacious, beautiful, and very comfortable. The beds were incredibly comfortable, and the mini fridge was stocked daily, which we really appreciated. One small thing we did miss was the aromatherapy in the room, which we had when we stayed at Majestic Elegance next door previously. It was such a nice touch there. Housekeeping was excellent. Our room was very clean every day, and Vicky (our room attendant) made sure we always had plenty of fresh towels and everything we needed. Her attention to detail was appreciated. The staff throughout the resort were truly the highlight of our stay. A special thank you to Fili, one of the bartenders, who was super personable, friendly, and kind. He always took the time to talk with us, make great drinks and made every visit to the bar fun. José Louis, another bartender, was also fantastic and provided great service. Our butler Ana was sweet and helpful, always checking in and making sure we were taken care of. At the Italian restaurant for breakfast and lunch, Gasper and the lovely hostess there ( forgot her name sorry) were incredibly friendly, attentive, and eager to please. The food there was great and we looked forward to going back. We had a great 9-night stay, and the wonderful staff, beautiful rooms, and relaxing atmosphere made for a memorable vacation.