The place is very clean and beautiful. Bathrooms are modern and again super clean, they have towel warmers. There is a dining and living room area with bath also. They have table games that we enjoyed, coffee, hot water, cold water. Breakfast is excellent.
Maria
於 2024 年 2 月住了 1 晚
10/10 優異
JUAN RICARDO
家人同遊
2024年2月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelente estadia
Muy bien el hotel
La internet no funcionaba el primer dia, pero lo solucionaron de inmediato
Un poco retirado del centro, pero hay buen transporte
JUAN RICARDO
於 2024 年 2 月住了 4 晚
4/10 欠佳
Michael
家人同遊
2024年1月8日
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
The cabins/rooms are nice & modern. Everything else about the experience was not positive. The site does not have anyone working there the majority of the time, so you are on your own to check in & stay there. That is normally not an issue, but the staff does not communicate or follow-up with information that is vital. I called to set up a late check in and had to follow up with 2 additional calls. On the 3rd call I was told they would send the information on the What App, which I advised I did not have. I requested text as the form of communication. He agreed and we texted from that point on. He never sent the lock code or our cabin number because he was not in the office. He said he would send the next morning. I texted the next morning to remind him to send the information. I did not receive any information because he failed to communicate with the other person these instructions. I had to make other arrangements for the nights stay. I finally received the information the 2nd day when I called (again). It was then explained that the information was sent, but it was not communicated to the other person that it needed to be texted. We finally got into the room. The breakfast the next morning was ok. There are a lot of places to stay in Punta Arenas that are much better than AKA and that have a desire to meet the minimum customer service requirements. This is not an isolated experience. There were 3 other guests that had similar issues/problems.
Michael
於 2024 年 1 月住了 2 晚
10/10 優異
Jacquelyn
2023年12月29日
讚好:整潔度、職員與服務和住宿狀況
AKA Patagonia is a great choice for those looking for a more secluded, premium hotel experience in Puerto Natales but without the high prices of other similar hotels. The cabins are a bit small but were well appointment, and the bed was incredibly comfortable. It was easy for Uber drivers to pick us up and drop us off (a convenient location for going to town for dinner or going to the park for the day). We didn't have a car but parking looked easy as well. We enjoyed hanging out in the lobby area where they have a kitchen you can use to cook food and the breakfast each morning was a lovely touch. Also the wifi was strong. 10/10 would stay here again!
Jacquelyn
於 2023 年 12 月住了 1 晚
10/10 優異
Yiwei
2023年12月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very cute hotel! Very friendly staff. Great scenery as well.