“We arrived at 3:30 and was offered to take a room on a lower level than we requested. We did not like the room. At 4:00, we asked for our original room request, wWe were told the room wasn't ready and they didn't know when it would be and they would call us when it was. We waited an hour with no call. We then sat in the lobby for another 15 minutes and finally the clerk gave us a room. There were on 2 reservation staffs as 2 called in sick but the rooms should have been ready at 4:00! ……
“We arrived at 3:30 and was offered to take a room on a lower level than we requested. We did not like the room. At 4:00, we asked for our original room request, wWe were told the room wasn't ready and they didn't know when it would be and they would call us when it was. We waited an hour with no call. We then sat in the lobby for another 15 minutes and finally the clerk gave us a room. There were on 2 reservation staffs as 2 called in sick but the rooms should have been ready at 4:00! ……
Mary